Director , Pre-Access

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E

Purpose:

Customer Obsession:
Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas:
Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence:
Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $92,400 – $127,000 based on experience

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. The Director I, Pre-Access is responsible for leading a functional Pre-Access team across multiple markets. They are responsible for setting performance and effectiveness expectations in line with industry best practices and driving accountability through responsibility of team production and quality measures.

The director will be responsible for establishing, monitoring, and meeting key performance indicators aligning to industry best practices for their functional area. The director also partners with non-centralized areas who perform their own pre-access functions to ensure education, training, and adherence to standardized processes. As a subject matter expert, this person must provide leadership and contributes to the overall revenue cycle goals and is responsible for meeting the mission and organizational goals of Ensemble Health Partners, as well as meeting regulatory compliance requirements.

The Director, Pre-Access will work closely with other revenue cycle and facility leadership to understand upstream/downstream impacts of workflow and processes and takes the “big picture” approach to problem-solving and mitigating front-end denials. Some travel may be required.

• Establishes department strategy, direction, and breakdown of department assignments by leader. Leads pre-access managers who lead their functions across the pre-access teams, focusing on standardization, consistency, and best practices.
• Partners with other revenue cycle and facility leaders within their scope to ensure upstream/downstream impacts of workflow, and to establish positive relationships while fostering open two-way communication. Serves as the pre-access service line contact to our internal business partners (IP/OP/Surg).
• Coaches and develops department managers and assists in use of reporting and analytics to find trends, develop action plans, and implement process improvement. Leads managers through denial reviews to find gaps in workflow and processes and implements strategy to mitigate.
  
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• Audits accounts and reviews denials to ensure effectiveness of workflow processes in place and collaborates with upstream/downstream impacts to improve process based on findings.
• Ensures adherence to the departmental budget and prepares monthly reports as requested. Communicates departmental goals to the staff to optimize performance and meet budgetary goals while improving operations to increase customer satisfaction and meet financial goals of the organization

• Leadership & Decision Making – Makes day-to-day leadership…