Guest Service Agent

Join Team at the Hampton Inn Cincinnati Airport!

Hampton Inn Cincinnati is seeking a Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent.

Hampton Inn Cincinnati Airport is home to the most experienced staff in the region, where hard work meets a fun and vibrant culture. We pride ourselves on creating a positive environment where our team enjoys making our guests happy every day. This dedication to excellence earned us the 2023 Commonwealth Hotels 'Hotel of the Year award for Region
4. Conveniently located just off I-71/75, we’re close to shopping, dining, and St. Elizabeth Florence Hospital. Plus, with a free five-mile shuttle to Cincinnati/Northern Kentucky International Airport and downtown Cincinnati just 11 miles away, our location makes it easy for both guests and employees to enjoy the best the area has to offer. If you are looking to join a team that values experience, fosters a fun and supportive work environment, and is committed to excellence, we would love to have you on board.

Working as a Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out.

With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

• Medical, Dental, and Vision
• 401(k) with company match, NEXT DAY PAY, and flexible spending accounts
• Vacation, Personal Days, and Holiday Pay
• Hotel, food, and beverage savings for personal travel
• Online training courses
• Employee Assistance Program, jury duty leave, bereavement leave, and more

• Guest Check-In and Check-Out:
  Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management:
  Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service:
  Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing:
  Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub:
  Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information:
  Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving:
  Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records:
  Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services:
  Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security:
  Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints…