Hotel Front Desk Clerk

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Communicate with housekeeping to make sure guest rooms are ready
• Mitigate customer complaints as needed
• Must be 21 with a valid driver's license and be able to drive the hotel shuttle
• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• 1+ year of hotel industry experience or related job preferred
• Well-versed in taking telephone calls and handling stressful situations
• High school diploma, GED, or equivalent
• Working knowledge of Microsoft Office and reservation management systems
• Must have a valid driver's license
• Must be able to stand on your feet for 8 hours during a typical shift

$13.50 - $14.50 hourly