Spa Host

SPA HOST RESPONSIBILITIES

• Greet arriving guests and members with a warm, friendly welcome; assist with check‑ins/check‑outs and handle inquiries promptly.
• Anticipate and exceed the needs of members and guests by offering refreshments, amenities, and personalized service throughout their stay.
• Conduct tours of club facilities, including fitness, spa, and changing areas, to ensure guests feel comfortable and pampered.
• Promote spa treatments, facilities, and retail products; recommend and upsell services based on guests' preferences.
• Follow opening and closing procedures in accordance with standard operating procedures (SOPs).
• Maintain immaculate standards in changing rooms, relaxation areas, treatment rooms, public spaces, and wet areas, and report maintenance issues to the Spa Manager.
• Demonstrate in‑depth knowledge of club offerings to support seamless operations.
• Share guest and member feedback with leadership and team members.
• Provide support to front desk, housekeeping, and other teams as needed; perform light cleaning duties.
• Resolve guest or member issues promptly and effectively.
• Maintain a tranquil, serene, and welcoming atmosphere across all areas.
• Be comfortable working on a flexible schedule, including weekends, evenings, and public holidays.
• Physical stamina to stand for long periods, walk extensively, and perform light cleaning.
• Perform additional tasks assigned by leadership.

• Minimum 1 year of relevant experience
• High school diploma or equivalent
• Available to work a flexible schedule including evenings, weekends, and public holidays

Hourly Wage: USD $8.00 - USD $11.00 Per Hour + gratuities

Benefits: In accordance with Cayman Islands law