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Front Desk Lead: Guest Experience & Service
Job in
Florence, Boone County, Kentucky, 41022, USA
Listed on 2026-07-10
Listing for:
Ivy Hospitality
Full Time
position Listed on 2026-07-10
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep -
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Ivy Hospitality in Kentucky seeks a Front Desk Supervisor to lead guest services and ensure smooth check-ins and check-outs. You will greet guests, verify reservations, process payments, enroll guests in the loyalty program, and provide accurate information about local area and hotel services.
You will oversee the front desk team during shifts, handle guest requests, respond to complaints, coordinate transportation, and promote hotel amenities.
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