Implementation Specialist

Advanced Excel, CRM, CVS, data management, Data Validation, XML.

Mason, Ohio

Expected to be a 04-month contract with possibility of extension.

Pay Rate: $25/hr the pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

• Medical Insurance in compliance with the ACA
• 401(k)
• Sick leave in compliance with applicable state, federal, and local laws

Job Summary:

Client is seeking a detail-oriented and highly organized Implementation Specialist Support to join our team. This role plays a critical part in managing small to mid-market (SMB) client implementations, with a focus on clients requiring simple to moderate plan setups. The ideal candidate will demonstrate strong project management, written communication, and cross-functional collaboration skills to ensure a smooth onboarding experience for our clients.

This position is best suited for a recent college graduate or early-career professional looking to transition into a more specialized, project-driven role beyond traditional support functions.

• Lead and coordinate SMB client implementations from kickoff through completion, ensuring key milestones are met on time.
• Serve as the primary point of contact for clients and brokers during the implementation process.
• Act as a liaison between clients and internal departments (Sales, Operations, etc.) to gather requirements and ensure accurate system setup.
• Track project status and report progress, issues, and risks to the Implementation Manager.
• Conduct virtual meetings with clients and internal teams to review implementation steps and resolve outstanding needs.
• Document client requirements clearly and manage updates within project tracking tools (e.g., SAP, Smartsheet).
• Ensure all Eye Med standards and compliance procedures are followed throughout the implementation lifecycle.
• Complete seamless transitions to account service teams upon implementation completion.
• Collaborate with cross-functional teams to continuously improve the client onboarding process.

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience in client operations, customer support, or client implementations.
• Exceptional written and verbal communication skills.
• Ability to manage multiple projects in a high-volume, fast-paced environment.
• Proficiency in Microsoft Office (especially Excel, Word, Outlook).
• Experience with SAP or other CRM/project tracking platforms preferred.
• Strong organizational and problem‑solving skills with a keen attention to detail.