ServiceNow Architect

Star Seven Six is a company dedicated to innovation, star talent, and revolutionizing business and technology solutions. As your advocate, the common thread across our associates is crafting the right tech-savvy solutions. Whether it’s Application Development, Infrastructure Services, Security, Enterprise Service Management or Interactive Design, we’re all about finding solutions that advance your career aspirations.

PRIMARY PURPOSE
:
Service Now Architecture, Technical Best Practices and Standards, and resource manager for all Service Now technical consultants. Leading technical initiatives for both internal and external Service Now clients in addition to maintaining technical consistency across the organization and providing enterprise-level solutions with technical leadership throughout the lifecycle from pre-sales through go-live.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Identifying opportunities for improvements both internally and externally and working with teams to perform those improvements
• Design and ownership of all technical standards, and the SDLC process for the organization
• Resource manager for all technical consultants
• Provide technical coaching and instruction to all technical consultants
• Maintaining resource plans for all technical consultants
• Encourage collaboration across all project teams
• Provide guidance on any/all solutions in the platform
• Technical leadership for project teams
• Responsible and accountable for pre-sales activities and architecting solutions for new initiatives
• Maintaining technical consistency across the organization
• Development of architecture documentation for implementations
• Membership on the architecture board for new solutions offered to customers
• Serve as a primary technical advisor for clients
• Provide assistance to and technically lead functional teams including building request items, tasks, workflows, etc.
• Collaborate with client and internal teams to validate technical requirements
• Design and document technical design, as needed, on stories to meet client requirements
• Deliver end-to-end automated solutions which include implementation of the Service Now platform, core system, and other Service Now-centric applications
• Design and develop 3rd party integration with Service Now using approaches common to Service Now (REST, SOAP, JDBC, etc.)
• Work directly with end users to resolve support issues within Service Now
• Monitor health, usage, and overall compliance of Service Now and its applications
• Acting as a best practice agent in monitoring and reporting on the health, performance, and compliance of the core Service Now platform as well as custom solutions
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, Script Includes, ACLs, etc.
• Conduct research and adept in emerging products, services, and standards
• Provide high visibility into status of technical work commitments

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.

QUALIFICATIONS

Education & Licensing

• Bachelor's degree from an accredited college or university (preferred)
• Service Now Certified System Administrator (required)
• Service Now Certified Implementation Specialist in three (3) areas (required)
• Service Now Certified Application Developer (required)
• Service Now Suite Certifications in two (2) areas (required)
• ITIL V3 or V4 Foundations Certification (required)

Experience

Minimum of eight (8) years experience in an Information Services environment, minimum of four (4) years in Service Now development, minimum of two (2) years in Service Now architecture, minimum of four (4) years in Service Now consultative engagement technical ownership, development experience or oversight in at least forty (30) implementations, minimum of one (1) year management experience, technical experience in enterprise-level solution design,

Skills & Knowledge

• Willingness to provide ad-hoc support across the organization
• Ability to plan out resources to meet both internal and external business needs
• Ability to manage, work with, and support technical consultants
• Desire to reach out and assist with solution design and critical thought with project teams
• Complete understanding of Service Now architecture
• Ability to architect and design scalable and maintainable solutions to customers ad-hoc
• Ability to critically think through overall solution and document the hierarchy and architecture
• Enterprise-level solution designing capabilities
• Ability to lead technical consultants / developers throughout the duration of an engagement
• Ability to provide best practice leadership and adaptation to a technical team
• Excellent solution-designing capabilities
• Ability to conduct technical workshops and compile, construct, and deliver business-centric solutions
• Understanding of Service Now functionality and how ITIL processes can be automated in Service Now
• Understanding of COBIT, CSDM, NIST and other industry specific frameworks adopted with the Service Now platform
• Ability to configure & customize to meet business goals and objectives
• Development…