Cloud Test Site Reliability Technician; Night Shift

Jabil is a product solutions company providing comprehensive design, manufacturing, supply chain and product management services. Operating from over 100 facilities in 29 countries, Jabil delivers innovative, integrated, and tailored solutions to customers across a broad range of industries and end-markets, such as automotive, consumer lifestyle and wearable tech, defense and aerospace, connected home and building, industrial and energy, enterprise and infrastructure, healthcare, mobility, packaging and printing.

• As a Site Reliability Technician within Jabil’s Cloud Test Software Development team, you will directly contribute to the daily operations and development of our Cloud Test Platform Infrastructure deployed at multiple production facilities worldwide.

• You will provide the first line response to production issues including but not limited to outages, end user performance, change management, monitoring, improving the efficiency and usability of production test infrastructure and applications, and ensuring all site test infrastructure software and hardware is maintained with the latest updates to ensure high levels of performance and reliability.

How will you make an impact?

• As a Site Reliability Technician (404) within Jabil’s Cloud Test Software Development team, you will directly contribute to the daily operations and development of our Cloud Test Platform Infrastructure deployed at multiple production facilities worldwide.

• As a Site Reliability Technician, you will provide the first-line response to production issues, including but not limited to outages, end user performance, change management, monitoring, improving the efficiency and usability of production test infrastructure and applications, and ensuring all site test infrastructure software and hardware is maintained with the latest updates to ensure high levels of performance and reliability.

Working Shift

Schedule:

• 6:00 PM to 6:00 AM from Sunday to Wednesday, with an alternating schedule from Sunday to Tuesday each week.

What will you do?

• Sustaining support and maintenance for the manufacturing server (L10) and rack (L11-L12) level test software and infrastructure deployed at our production facilities.

• Support the site’s manufacturing server (L10) and rack (L11-L12) current test infrastructure, as well as future expansions planning, deployments, and assembly.

• Maintain manufacturing server (L10) and rack (L11-L12) test infrastructure documentation of installations, upgrades, and management.

• Communicate manufacturing test infrastructure enhancements while providing insights based on site operations and uptime challenges.

• Support manufacturing test incident response, analysis, and corrective actions for the site operations.

• Participate in closed-loop analysis/responses to factory test failures.

• Perform scheduled preventive maintenance on the test infrastructure, including MDF, IDF, and SUT TORs.

Management & Supervisory Responsibilities

• Reports to Management

How will you get here?

• Experience in the following programming/scripting languages:

  • Python,

  • Java,

  • BASH

  • C, C++, experience a plus

• Understanding of Linux fundamentals:

  • CentOS

  • Ubuntu

• Familiarity with hardware and API solutions for controlling, managing and stressing L10 devices (servers, network and storage SSDs, NVMe):

  • IPMI,

  • Redfish,

  • mprime,

  • FIO,

  • Linpack,

  • ptugen,

  • memtester

• Familiarity in the creation and configuration (DHCP, PXE boot, nginx) of Virtual Machines (VMs) using VMWare is a plus

• Experience with leading-edge networking systems, hardware, software and protocols, including but not limited to enterprise Ethernet datacenter switching/routing L1, L2, and L3 (BGP, DHCP Relay, ECMP). Arista Cloud Vision is a plus

• Experience with networking systems, hardware, software and protocols, including but not limited to enterprise Ethernet datacenter switching/routing (L1 – L3).

• Demonstrated ability to communicate manufacturing test infrastructure improvements and provide leadership with reporting on site performance, uptime risks, and reliability trends.

Education:

• Preferred bachelor’s degree in electrical/computer engineering, computer science, or related field.

Experience:

• 1-3 years of software engineering and/or IT operations and infrastructure experience.

• Excellent verbal and written communication skills.

• Experience working in multi-site and multi-cultural environments.

• Domestic and/or international travel, up to 10%, may be required.

What Can Jabil Offer You?

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options

• 401K Match

• Employee Stock Purchase Plan

• Paid Time Off

• Tuition Reimbursement

• Life, AD&D, and Disability Insurance

• Commuter Benefits

• Employee Assistance Program

• Pet Insurance

• Adoption Assistance

• Annual Merit Increases

• Community Volunteer Opportunities