IT Support Technician

Job Description

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues for our clients in a wide array of industries.

• Provide remote and on‑site support at client locations, using troubleshooting skills until problems are resolved. Service requests must be handled within the Ticket Response Priority Chart.
• Install and maintain technology including, but not limited to, computers, printers, projectors, audio systems, interactive whiteboards, security cameras, phones, software and peripherals and respond to client tickets and alerts via our ticket system.
• Facilitate warranty replacement parts for customer equipment, and communicate with vendors regarding network equipment, computers, software acquisition and repair.
• Research new methodologies, products to better serve customers.
• Document daily job procedures and maintain detailed records of customer networks.
• Make recommendations to other company team members solving problems and irregularities in work requirements.
• Actively participate in personal and professional development and maintain knowledge of current and new technologies that the company offers.
• Comply with company policies, as well as health and safety issues.
• Promote a team environment.
• Ability to manage multiple tasks simultaneously and adjust to shifting priorities.
• Other duties as required or assigned.

• One year of experience managing and maintaining IT systems.
• High School Diploma or equivalent.

• Experience with Windows and/or Mac Desktop and Servers and network systems.
• Microsoft Certifications a plus.

• Health Insurance.
• Paid Time Off.
• Mileage Reimbursement.