IT Supervisor

Overview

Oversee the daily operations of the IT department, ensuring efficient and reliable technology infrastructure and support for Jabil's operations. This role involves supervising a team of IT professionals, managing projects, and implementing IT strategies to meet business needs.

• Supervise and mentor a team of IT technicians and specialists, including performance management and professional development.
• Manage IT support operations, desktop support, and network infrastructure maintenance.
• Plan, execute, and monitor IT projects, ensuring timely delivery and adherence to budget and quality standards.
• Collaborate with other departments to understand their technology needs and implement solutions.
• Oversee the installation, configuration, and maintenance of hardware and software systems.
• Ensure the security and integrity of Jabil's IT systems and data.
• Develop and implement IT policies and procedures in line with company objectives and industry best practices.
• Manage vendor relationships and procurement of IT equipment and services.
• Troubleshoot complex technical issues and provide escalation support.
• Prepare and present IT performance reports to management.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in IT support or infrastructure roles, with at least 2 years in a supervisory or leadership capacity.
• Strong knowledge of networking concepts (TCP/IP, LAN/WAN, firewalls), operating systems (Windows Server, Linux), and virtualization technologies.
• Experience with IT service management (ITSM) frameworks (e.g., ITIL).
• Proven ability to manage IT projects from conception to completion.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work effectively in a fast-paced manufacturing environment.
• Relevant industry certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.