Manager, Operations Analytics

Job Title: Manager, Operations Analytics

Location: Florence, USA - 2505 Ted Bushelman Blvd.

Division: Solutions

Time Type: Full Time

The Manager, Operations Analytics will be a key leader within the Operations team, generating tools, cadences, and insights that guide operational strategy, day‑to‑day execution, and customer‑facing solutions. The position leads a team of business analysts and collaborates with operations teams, customers, and internal stakeholders to support operational excellence and business growth.

• Define, generate, and maintain standardized KPIs, dashboards, and analyses using multiple data sources and visualization tools.
• Lead, coach and develop a team of analysts and future data professionals, fostering accountability, collaboration and innovation.
• Identify trends and correlations to provide insights that improve operational decisions.
• Collaborate within and across the organization to develop best practices for the function and advocate improvements in enterprise‑wide tools.
• Drive performance against team objectives and KPIs.
• Recognize and adopt best practices in reporting and analysis: data integrity, test design, validation and documentation.
• Assess and document existing business procedures; develop recommendations, implementation plans, schedules and written reports for management.
• Support commercial activities by preparing qualitative and quantitative business cases that showcase performance and value creation.
• Work closely with business leaders and clients to analyze requirements and implement best‑practice, consistent, standardized IT solutions.

• Champion a team culture focused on inclusion, engagement and continuous learning.
• Provide ongoing feedback, performance management and developmental opportunities.
• Partner effectively with local and central stakeholders, including internal and external parties.
• Work with Operations, People & Organization (P&O) and other stakeholders to drive actions supporting business objectives.
• Develop client relationship‑management skills via implementation support, AQP meetings, Deep Dives and Business Reviews.
• Facilitate key business cadences and own the design, maintenance and continual improvement of related materials.
• Drive tactical execution and continuous improvement while providing executive‑level insights and updates, including risk identification.

Required:

• 5+ years of experience in supply‑chain analytics, data analysis, business intelligence or a closely related field, ideally within a large‑scale operations environment.
• Strong knowledge of operational systems (WMS, TMS, etc.).
• Experience owning and managing KPIs and financial performance.
• Working understanding of supply‑chain or logistics processes and the data structures that support them.
• Ability to translate complex datasets into clear, user‑friendly visuals that drive decision‑making.
• Advanced skills in MS Word, Excel, PowerPoint, Outlook, Power BI and/or Tableau.
• Ability to build and publish functional dashboards independently.

Preferred:

• Experience with large enterprise customers.
• Proficiency in SQL for data extraction and transformation.
• Familiarity with at least one scripting or programming language (Python, R, DAX, or M).