Network Operational Resident Engineer

This role has been designed as Onsite with an expectation that you will primarily work from an HPE partner/customer office. As a Network Operational Resident Engineer, you will deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on-site technical support for reactive and proactive customers. This role will maintain a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met.

This role is responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention. This position will require you to be on site at the client site in Columbus, OH 5 days a week.

• Conduct network information-gathering workshops to understand the customer’s existing environment, architecture, and requirements for new designs.
• Analyze the customer’s organizational structure, implementation processes, and operational procedures to ensure sustainable and highly available network solutions.
• Design, test, and validate new features, functionality, and network architectures in a lab environment prior to production deployment.
• Develop and execute implementation and validation plans to ensure successful deployment in the production network.
• Test and validate software patches and fixes in pre-production environments prior to live deployment.
• Troubleshoot network and hardware issues across pre- and post-production environments; open and manage JTAC cases through resolution.
• Manage hardware lifecycle activities, including RMA requests and tracking through resolution.
• Provide regular status reports covering network health, project progress, and active issues.
• Lead customer workshops to review technical issues, provide case updates, and present solutions and workarounds.
• Deliver knowledge transfer and training to customer teams on configuration, operation, and best practices.
• Develop and maintain network and equipment operational procedures.
• Support the production environment for Juniper networking solutions within the customer infrastructure.
• Define and promote best practices for Juniper product deployment and operations.
• Collaborate with peer Resident Engineers to share lessons learned and reduce risk during major network changes.
• Expand technical expertise across the Juniper product portfolio.

• Provide day-to-day operational support for enterprise wireless environments, including APs, controllers, and cloud-managed platforms (e.g., Juniper Mist).
• Design, deploy, maintain, and optimize large-scale wireless networks.
• Perform wireless capacity planning and coverage analysis.
• Optimize RF performance through channel planning and transmit power adjustments.
• Monitor and improve network performance, client health, and service levels.

• Serve as Subject Matter Expert (SME) for wireless RF technologies.
• Diagnose and resolve RF issues, including:
• Co-channel interference (CCI)
• Adjacent channel interference (ACI)
• Hidden node conditions
• Multipath and signal reflection
• Environmental attenuation
• Non-Wi-Fi interference (Bluetooth, IoT, microwaves, etc.)
• Analyze key RF metrics (RSSI, SNR, noise floor, channel utilization, airtime, retry rates).
• Conduct site surveys, predictive modeling, and post-deployment validation.

• Troubleshoot and optimize client connectivity, performance, and roaming behavior.
• Resolve issues such as:
• Sticky clients
• Authentication failures
• DHCP/DNS issues
• Roaming instability
• Voice and video performance degradation
• Configure and support advanced features (802.11k/v/r, band steering, load balancing).

• Lead investigation and resolution of complex, business-critical incidents.
• Perform packet capture and analysis using tools (Wireshark, Mist tools, Ekahau, Air Magnet).
• Correlate wireless issues with wired infrastructure, including VLANs, routing, NAC/802.1X, RADIUS, and firewalls.

• Utilize Juniper Mist Marvis AI for…