Onsite-IT Support Representative

Overview

IT Support Representative – contract opportunity with Yoh's client located in Florence, KY.

• Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while maintaining high levels of customer service.
• Provision and maintain end-user computing equipment, including desktop/laptop hardware, software, and peripherals (monitors, headsets, docking stations) per IT operations policy and procedures.
• Provision and maintain network printers, conference room equipment, digital signs, TVs, and other miscellaneous equipment.
• Collaborate with the IT Endpoint Engineering team and IT Service Desk to pilot changes to image deployments involving Windows OS updates, patches, and hotfixes for end-user computers.
• Coordinate with IT Service Desk and Site Business Stakeholders to communicate planned IT maintenance requiring outages, and to provide unplanned Incident Response notifications.

• High School Diploma or equivalent.
• Five (5) plus years' experience in the IT industry.
• Strong knowledge of Windows platforms:
  Windows 10, Windows 11, and networking concepts such as TCP/IP.
• Hands-on knowledge of HP, Xerox, Ricoh, Zebra printers and copiers.
• Experience working in a manufacturing or laboratory facility.
• Windows Server 2019, 2022.
• Mobile Device Management experience.
• Project coordination experience.
• A+ certification or equivalent networking experience.

• Associate's Degree.

Estimated Min Rate: $24.50

Estimated Max Rate: $35.00

We welcome you to be part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that provides access to Yoh's vast network of opportunities and this exclusive opportunity. Benefits are in accordance with applicable laws and client requirements.

Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• Met Life Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly e-payroll
• Referral Bonus Programs
• Certification and training opportunities

Note:

Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For accommodations in the application process, please contact Yoh to request assistance for applicants with disabilities.