IT Site Support Specialist

Position Overview

Johnson Service Group (JSG) is currently looking for an IT Site Support Specialist. This is a contract opportunity that will offer PTO & Holidays with a world‑leading chemical manufacturer located in Florence, KY. This role has a very good chance to convert to a direct hire. Pay $35.00/hour.

• Resolve Level1/Level2 incidents and fulfill service requests (phone, e‑mail, walk‑up, self‑service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service.
• Provision and maintain all end‑user computing equipment, such as desktop/laptop hardware, software, and peripherals (monitors, headsets, docking stations) in accordance with IT operations policy and procedures.
• Provision and maintain network printers, conference room equipment, digital signs, TVs, and other miscellaneous equipment.
• Work with the IT Endpoint Engineering team and IT Service Desk to pilot changes to image deployments involving Windows Operating System updates, patches, and hotfixes to end‑user computers.
• Work with IT Service Desk and Site business stakeholders to communicate planned IT maintenance requiring IT service outages, and unplanned Incident Response notifications.
• Escalate incidents to the appropriate IT engineering and operations resources in accordance with established IT Incident Response procedures.
• Monitor open support requests for accuracy, urgency, and problem resolution.
• Create and maintain a document repository or knowledge base of fixes, installation procedures, technical tips, and IT support documents or procedures.
• Provide project support for the implementation of new technologies that enable the business (examples include Digital Plant, IMM, PI, MES, LIMS, and others).
• Provide project support for the procurement and goods receipt pertaining to IT projects and Manufacturing projects which require IT‑OT integration solutions.
• Assist IT Infrastructure and Operations teams in efforts to track and manage IT assets (logical and physical) that are deployed at the manufacturing location.
• Coordinate maintenance requests and change requests from manufacturing facility maintenance providers, Power, HVAC, Fiber, and Copper cabling.
• Assist IT Infrastructure engineering and operations teams with Monitoring & Network Administration, including Change Management, and Incident Response.
• Assist IT Security engineering and operations teams with Vulnerability Response, and Security Incident Response.

• Understand Safe Work Permit process.
• Strong knowledge of Windows platforms:
  Windows 10, Windows 11.
• Strong knowledge of networking concepts such as TCP/IP protocols.
• Hands‑on knowledge of HP, Xerox, Ricoh, Zebra printers and copiers.

• 5+ years of IT industry experience.
• Experience working in a manufacturing or laboratory facility.
• Windows Server 2019, 2022.
• Mobile Device Management experience.
• Project Coordination experience.
• A+ certification or equivalent networking experience.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.