Senior SolarWinds Platform Engineer

• Administer and support Solar Winds production, development, and laboratory environments
• Maintain platform health, performance, availability, and resiliency
• Perform platform upgrades, patching, maintenance, and lifecycle management
• Troubleshoot polling engines, web servers, databases, monitoring services, and infrastructure dependencies
• Provide Level 3 support for enterprise Solar Winds monitoring solutions
• Design, implement, and maintain monitoring for routers, switches, firewalls, WAN infrastructure, VPN services, and critical network devices
• Develop monitoring standards, alerting strategies, discovery processes, and onboarding procedures
• Ensure complete device and interface monitoring coverage
• Manage network device onboarding, validation, updates, and decommissioning
• Reconcile Solar Winds inventories with CMDB and authoritative asset sources
• Build operational dashboards and executive reporting solutions
• Develop network availability, utilization, performance, and compliance reporting
• Automate report generation and distribution
• Design actionable alerts to reduce noise and improve incident response
• Design and support Solar Winds-Service Now integrations and onboarding workflows
• Develop Power Shell automation for administration, onboarding, inventory updates, interface maintenance, and reporting
• Participate in architecture, design, deployment, high availability, disaster recovery, roadmap, and modernization initiatives
• Participate in on-call rotation and enterprise incident response
• Investigate monitoring failures and coordinate corrective actions with infrastructure teams, vendors, and operations partners
• Support NERC CIP, audit, compliance, documentation, governance, and remediation activities
• Protect sensitive infrastructure and monitoring data
• Lead technical initiatives and drive platform improvements

• Bachelor's degree in computer science, engineering, or related technical field is required
• 10 years of relevant work experience is required
• An equivalent combination of education and experience may be considered
• 5+ years of experience administering Solar Winds or comparable enterprise network monitoring platforms
• Experience with Solar Winds NPM, NCM, Network Insight, or equivalent monitoring technologies
• Strong knowledge of SNMP, network monitoring, device discovery, alerting, and reporting
• Experience supporting enterprise network infrastructure environments
• Strong Power Shell scripting and automation experience
• Experience with Service Now integrations and CMDB processes
• Experience troubleshooting enterprise monitoring platforms and infrastructure integrations
• Experience supporting production operational environments and critical infrastructure monitoring
• Proficiency with Solar Winds NPM, NCM, Network Insight, High Availability, Web Console Administration, Alert Manager, reporting and dashboard development, discovery and polling engines
• Knowledge of SNMP v2/v3, ICMP monitoring, network interface monitoring, device discovery, network topology monitoring, configuration backup and restoration, network availability monitoring, VPN monitoring, Cisco infrastructure monitoring, Palo Alto firewall monitoring, routing and switching technologies
• Windows Server administration, Windows Services management, server performance analysis, network connectivity troubleshooting, infrastructure diagnostics, and virtual server administration
• Power Shell, SQL, JSON, XML, API-based integrations, data transformation and validation, and automation scripting
• REST APIs, SNMP, Service Now integrations, CMDB integrations, SMTP, DNS, Active Directory, enterprise monitoring integrations, and automated onboarding workflows
• Microsoft SQL Server, database maintenance concepts, database connectivity troubleshooting, and reporting database management
• Enterprise routing and switching, firewalls, load balancers, WAN infrastructure, VPN technologies, VMware, high availability architectures, disaster recovery concepts, and network security fundamentals
• Preferred:
  Utility industry monitoring experience, NERC CIP environment experience, Service Now ITOM, CMDB integrations, enterprise network operations, monitoring platform architecture, infrastructure monitoring design, enterprise reporting solutions, vendor management experience, and Solar Winds Certified Professional (SCP)

Demonstrates expertise in administering and supporting Solar Winds monitoring solutions, with strong capabilities in Power Shell automation, network infrastructure management, and compliance with…