Operations Manager - VADS

Responsibilities

• Lead and manage the daily VAS/VAD operation to ensure all customer requirements are executed accurately, efficiently, and within established service level agreements.
• Plan and oversee staffing, scheduling, labor allocation, and workload distribution to support operational demands while maintaining productivity and cost efficiency.
• Drive operational performance and profitability through effective labor management, resource utilization, and continuous process improvement initiatives.
• Partner with warehouse operations, transportation, customer service, and leadership teams to ensure alignment, communication, and seamless execution of customer requirements.
• Monitor key performance indicators (KPIs), productivity metrics, and service levels, taking proactive action to address performance gaps and improve operational results.
• Provide leadership, coaching, and development to supervisors and associates while fostering a culture of accountability, safety, quality, and customer service excellence.
• Identify, investigate, and resolve operational challenges, service disruptions, and customer escalations in a timely and effective manner.
• Ensure inventory accuracy, reporting compliance, and adherence to customer-specific SOPs, operational procedures, and company policies.
• Lead continuous improvement efforts focused on enhancing operational efficiency, customer satisfaction, and overall business performance.
• Maintain a safe working environment by promoting and enforcing all safety policies, procedures, and regulatory requirements.

• Standing/Walking 75% of the time
• Stand or sit for long periods of time
• Reach with hands and arms and stoop, kneel, crouch and frequently required to climb or balance
• Regularly lift and/or move 50 pounds and occasionally lift and/or move 50 pounds by hand

• Ability to analyze and resolve complex warehouse operational issues.
• Ability to be a team-player and work effectively with senior-level staff.
• Ability to manage and lead staff to excellent performance.
• Proficient at MS Office
• Ability to pay attention to detail and be highly organized.
• Ability to handle warehouse accounting and book-keeping.
• Working knowledge of electronic inventory control system
• Working knowledge of safety and security procedures.

• High School Diploma/GED is required.
• 5 or more years of experience with warehouse work.
• 3 or more years of supervisory or management experience

• Professional certification may be required in some areas.

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a quarterly bonus

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

This position requires the final candidate to successfully pass an E‑Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

We are preparing to comply with the Biden Administration's mandate on COVID‑19 vaccination. Please be advised that employment with the Company may be contingent upon your ability to provide proof of vaccination except in limited circumstances where you are eligible for a legal accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.