Operations Director

JOB SUMMARY

Manages facility in a manner that reduces operating costs, increases revenues and ensures customer expectations are exceeded.

• Pursues additional business opportunities to expand the business and to increase customer satisfaction.
• Completes long‑range planning to support overall goals of the Company.
• Responsible for the discipline and morale of the facility or facilities. Supports the Company and the goals of the VP, Operations/Sr Director.
• Coordinates with Company senior staff, peers and senior staff via email, phone, fax and in person.
• Performs policy‑making, decision‑making and long‑range planning with these groups to support goals of the Company.
• Sets policy and does periodic forecasting of revenue and capital expenditures, in a manner which reduces operational costs, increases revenue, exceeds customer expectations, grows current business and obtains new business.
• Leads staff and management, ensuring all groups work together, trends are monitored and quality is kept to a high standard. Ensures the good of the Company is kept in mind in all management decisions.
• Looks for ways to improve efficiency and management of all facilities under control by sharing of resources.
• Provides site familiarization and follow‑up with Company senior staff, current customers and prospective customers with a view towards winning new business for the Company.
• Reviews all pricing associated with current and prospective customers.
• May perform other duties and responsibilities as assigned.

• Strong knowledge of global and regional logistics operations and industry.
• Strong proficiency in determining logistics requirements to enable company’s business goals and objectives with ability to devise and implement strategy to achieve targets.
• Strong financial and analytical ability. Proficiency in managing business analytics to determine optimum company footprint.
• Strong knowledge of international direct and indirect taxes as well as global customs regimes.
• Proven track record of successful change management accomplishments, implementing and managing continuous productivity and cost reduction programs.
• Strong and convincing communication skills.
• Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e‑mail skills required.

• Bachelor’s degree from four‑year college or university required. Master’s degree preferred.
• Minimum four (4) years related work experience with a high volume electronic manufacturing‑services company.
• Extensive experience working directly with customer and developing the customer relationship.
• Experience of personnel management and development.
• Or an equivalent combination of education, training or experience.