Operations Supervisor

When what you Crave is creative work, new challenges, and a team that knows how to get things done and have fun doing it, you’ve come to the right place.

As America’s first fast-food hamburger chain, we’ve been serving Cravers for over 100 years. But we’ve got our eyes on an even tastier future—always finding new ways to innovate, grow, and create Memorable Moments with our customers and team members. If you’re passionate, curious, and ready to make an impact, we’d love to have you on our team.

The Operations Supervisor is responsible for production operations of the Bakery. The duties include, but are not limited to, human relations, production, safety, scheduling (production and people), training and developing of team members and direct reports. The role is required to fill in for the position of Bakery Plant Manager during the Plant Manager’s absence. The incumbent is expected to uphold and demonstrate the Company’s Core Values.

This position description does not contain a comprehensive list of required duties and responsibilities. The Operations Supervisor is expected to perform related duties assigned by management, which may be added, revised, or eliminated based on business and operational needs, with or without advance notice.

• High School Diploma or GED required;

• At least 2 years’ supervisory experience with some having been within the White Castle system preferred;

• Previous training and experience in the baking industry obtained through education or experience is preferred;

• Supervise bun production to ensure that quality White Castle buns are produced and packaged in the most efficient and cost-effective way possible;

• Training and development of production personnel regarding their essential functions, safety, and Good Manufacturing Practices;

• Supervision of Assistant Operations Supervisors to ensure that goals and objectives are met;

• Coordinate plant production requirements to complete orders and to maintain proper freezer inventories;

• Act as Safety Coordinator ensuring that facility, equipment, and team members are trained properly and OSHA compliant;

• Perform plant wide safety meetings, and coordinate monthly safety inspections;

• Maintain OSHA required safety training files and training schedules for all team members;

• Maintain inventory control over produced product and raw materials;

• Prepare various documents, safety inspections, performance appraisals, and assist with corrective actions, and complete various reports;

• Skillful at reading PH & Color meters and thermometers;

• Capability to operate a forklift;

• Ensure adherence to plant’s security and safety policies and procedures, and a safe working environment for all Team Members;

• Communicate effectively with customers and all levels of the organization in a professional manner, display a positive demeanor and be responsive to team members’ needs; and

• Must be flexible to work hours to meet the needs of the plant, including any shift, evenings, weekends, and holidays.

• Good interpersonal and human relations skills with ability to maintain a positive professional demeanor accepting responsibility and demonstrating a willingness to learn;

• Knowledge, training, and experience with production, sanitation, quality, and safety;

• Possess the aptitude to select, train, develop and motivate staff and teams;

• Good verbal communication skills and the ability to effectively give clear instructions to direct and motivate team members;

• Possess knowledge of OSHA 10 or the ability to complete the compliance class;

• Good employee relation skills, be team oriented and work well with others, give, and receive direction, and follow clear and detailed instructions;

• Acquire knowledge through training and coach and train others on equipment procedures and workplace health & Safety procedures;

• Proficiency in making decisions concerning personnel problems, production, sanitation, and shipping;

• Efficiently work and respond in a fast-paced environment to meet operational demands;

• Possess capability to stay focused and accomplish multiple tasks independently with little supervision and within established time frames;

• Ability to troubleshoot problems and…