Store Assistant Manager

Position: Retail Assistant Manager

Reports To: Retail Store Manager

Collaborates With: Volunteer Coordinator, Internal Operations Manager, Processing Center Team, Programs Team

The Retail Assistant Manager cent de Paul Northern Kentucky supports daily store operations while embodying the mission of service, dignity, and compassion. This is a highly engaged, floor‑based leadership role focused on real‑time team support, operational execution, and collaboration across departments, under the direction of the Store Manager.

In this role you will help ensure a welcoming, values‑driven environment for customers, donors, volunteers, and neighbors in need. The Assistant Manager plays a vital part in ensuring that every donation and customer interaction is handled with efficiency, care, and dignity while supporting team development and maintaining store standards.

• Welcome all customers and donors with warmth, professionalism, and gratitude that reflects Vincentian values.
• Communicate the impact of purchases, donations, and assistance programs to build customer connection and mission awareness.
• Assist with resolving customer concerns respectfully, reinforcing SVdP values.
• Ensure neighbors using vouchers or seeking assistance are treated with dignity, respect, and compassion.
• Serve as a visible leader on the floor, supporting team productivity and modeling customer service excellence.
• Assist with training, coaching, and mentoring team members, including Retail Associates and Retail Donation Associates.
• Mentor and develop high‑performing team members, identifying those ready to take on Keyholder or other leadership responsibilities.
• Help maintain appropriate staffing levels, monitor staff break compliance, and ensure smooth shift transitions.
• Support scheduling and timekeeping as needed, in coordination with the Store Manager.
• Reinforce store policies and procedures while fostering a positive and inclusive team culture.
• Serve as the manager on duty in the absence of the Store Manager, using sound judgment to address customer, staff, or operational needs in alignment with SVdP policies.

• Assist in maintaining clean, organized, and well‑merchandised sales floors that reflect SVdP’s standards.
• Support inventory flow through pricing, stocking, and visual merchandising strategies.
• Contribute to achieving sales goals by adjusting floor coverage, supporting promotions, and keeping the team focused.
• Perform opening and closing procedures, register balancing, and secure deposit handling as needed.

• Monitor the store for cleanliness, safety, and accessibility concerns.
• Help ensure compliance with SVdP policies and procedures across staff and volunteers.
• Support incident reporting and inventory accuracy.
• Support team awareness of theft risks and report suspicious activity in coordination with the Store Manager.

• Implement in‑store signage, promotions, and event support in coordination with the Internal Operations Manager.
• Maintain store presentation and communication materials in alignment with organizational goals.

• Collaborate with the Volunteer Coordinator to ensure that volunteer shifts are aligned with daily store needs and that volunteers are properly prepared, trained, and supported.
• Welcome and supervise volunteers during shifts, ensuring task readiness, meaningful engagement, and alignment with our mission of service and dignity.
• Provide guidance and coaching in a humble and respectful manner, encouraging personal growth and engagement in service.
• Consult with the Volunteer Coordinator for recurring or escalated concerns.
• Assist with clock‑in/out procedures and communicate any time‑tracking concerns to the Volunteer Coordinator.
• Support group volunteer activities by preparing task lists, providing position orientation, and supervising groups during their shift.
• When the Volunteer Coordinator is unavailable, help lead group introductions, assign tasks, and collect waivers as needed.

• Treat all neighbors in need with compassion and dignity, upholding SVdP values.
• Provide guidance and referrals…