Counter Sales Supervisor

Overview

Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply
. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people.
Johnstone is growing, and so can you.

The Counter Sales Supervisor ensures smooth operation of the counter sales function within a branch location. The Counter Sales Supervisor is responsible for performing and overseeing day-to-day sales activities for the branch, including coordinating the flow of orders and communications between the counter and the warehouse team, resulting in an excellent level of customer service. In this role, the employee ensures counter sales staff are kept apprised of all Johnstone sales and promotional programs with the goal to increase and strengthen the Company’s partnership with its clients, increase sales, and increase profitability.

May assist Branch Manager by providing recommendations related to staffing, budget, and fulfillment of the branch’s financial objectives.

*** This role will be housed at the Monroe, NC branch***

• Fosters a cohesive and productive team through collaboration, inclusion, and teamwork. Leads by example and models exceptional customer service. Develops good working relationships and rapport with customers.
• Ensures customers receive prompt, professional service both in person and over the phone by establishing standards, monitoring interaction quality, and enforcing standards. Works directly with customers, especially during busy times or with key customer accounts.
• Ensures proper communication between counter sales and warehouse teams that results in timely and accurate orders going to the warehouse for product picking, staging, and shipment.
• Conducts regular inventory counts of products on store shelves. Ensures shelves are replenished frequently. Communicates unexpected increases or decreases in product demand and inventory to management as applicable.
• Works in conjunction with Outside Sales to determine customer needs and implement sales programs/promotions. Ensures counter sales staff increase sales through add-on and suggestive selling techniques.
• Verifies counter sales staff follow established pricing structure and maintain appropriate records. Ensures branch sales receipts are balanced and processed daily in accordance with policies. Supports accounts receivable activities by following up as requested.
• Maintains the highest standards in cleanliness and appearance of the showroom. Ensures showroom merchandising and appearance contribute to sales goals.
• Supports Branch Manager in ensuring that customer complaints/disputes are resolved in a timely, professional manner. De-escalates customer complaints on behalf of counter sales team.
• Maintains comprehensive knowledge of HVAC/R fundamentals and product inventory in order to aid customers with product selection and/or troubleshooting.
• Cross‑trained in warehouse duties, such as receiving, shipping, and picking, and assists with those responsibilities as needed.
• Maintains department staff by conducting interviews in the hiring process and making recommendations; conducts and/or ensures the training of new employees and ongoing training of existing employees; provides coaching, counseling, and disciplining for employees as necessary; and participates in and delivers mid‑year and annual performance reviews.
• Communicates messages and directives from branch leadership to counter sales team. Ensures immediate supervisor is up‑to‑date and knowledgeable regarding branch operations.
• Steps up to ensure smooth operations when…