Store Associate

As a vital member of our team, the Retail Associate reports to the Retail Store Manager and plays a key role in creating a welcoming shopping experience. This position combines cashiering responsibilities—processing transactions and delivering outstanding customer service with merchandising and donation processing duties. Retail Associates ensure the store is inviting, well-stocked, and organized to foster repeat visits and strengthen community ties.

• Welcoming Customer
  
  Experience:
  
  Greet customers warmly, providing friendly and professional service that aligns with our mission.
• Accurate Transactions :
  Process cash and credit card payments with precision and enroll customers in loyalty programs.
• Merchandising and Quality Assurance:
  • Display items according to guidelines and assist with visual merchandising, including endcaps and seasonal displays.
  • Inspect items for quality, identifying any defects such as tears or stains to ensure only the best products reach customers.
  • Pull, restock, and merchandise new goods on the sales floor to maintain a fresh and attractive shopping environment.
• Sorting and Donation Management:
  • Organize donations into salable, salvage, and trash categories, ensuring non-salable items are properly handled.
  • Hang, tag, and size salable apparel to prepare items for display.
• Store Maintenance and Cleanliness:
  • Collaborate with staff to maintain the store’s appearance, restocking supplies, cleaning public areas, and ensuring cleanliness in break rooms, restrooms, parking lots, and sidewalks.
• Production Goals and Documentation: Work efficiently to meet daily production targets, keeping accurate records to stay organized and on track.
• Market Awareness and Pricing: Stay informed on merchandise trends and competitive pricing, using pricing guides to set fair and accurate prices.
• Team Communication :
  Foster positive communication and teamwork with colleagues and management.
• Safety Practices: Follow safety procedures when handling equipment and contribute to maintaining a secure environment.
• Flexible Assistance: Support other thrift store locations and take on additional tasks as assigned.

• Customer Engagement: Friendly demeanor and ability to create positive interactions with customers and donors.
• Cash Handling and Register Use: Proficiently operate a cash register and process transactions accurately.
• Attention to Detail: Strong focus on ensuring the quality of items and making fair pricing decisions.
• Physical Capability:
  • Regularly lift, push, pull, or carry up to 25 pounds and remain on your feet during shifts.
  • Comfortable working in a non-climate-controlled environment.
• Organizational and Math Skills :
  Basic math skills for pricing and documentation, with strong organizational abilities.
• Communication
  
  Skills:
  
  Good oral and written communication, paired with strong interpersonal skills.
• Team Player: Collaborative mindset with the ability to work both independently and as part of a team.
• Positive Attitude: Friendly and neat appearance, with a commitment to creating a welcoming atmosphere.
• Policy Awareness: Understand and adhere to company policies and procedures.
• Safety Compliance: Fully comply with safety directives to maintain a secure workplace.
• Availability: Willingness to work evenings and weekends as needed.