Broadband Specialist

Job Overview

This role is essential for expanding the customer base through direct community engagement and sales activities. It involves presenting current broadband service offers and facilitating customer transitions to these services. The position requires consistent achievement of sales targets within the direct-to-consumer segment. Success is measured by meeting sales goals and supporting customer satisfaction through follow‑up interactions. The work directly contributes to organizational growth and enhances customer experiences in new markets.

• Drive customer acquisition by engaging potential customers through door‑to‑door and community outreach activities to present broadband service offers
• Conduct post‑sale follow‑up interactions to support customer satisfaction and service retention
• Manage communication of service benefits and address customer inquiries to facilitate informed decisions
• Collaborate with sales leadership to align outreach efforts with business objectives and market strategies
• Also responsible for other duties/projects as assigned by business management as needed

• High School Diploma/GED (Required)
• Less than 2 years engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics (Preferred)
• Less than 2 years presenting and explaining complex product offerings effectively to potential customers (Preferred)
• Less than 2 years working in a target‑driven sales role, with a proven track record of meeting or exceeding sales targets (Preferred)

• Business Acumen (Required)
• Communication (Required)
• Customer Relationship Management (CRM) Software (Required)
• Key Account Management (Required)
• Negotiation (Required)
• Sales (Required)
• Sales Strategy Development (Required)
• Territory Management (Required)
• Value Propositions (Required)

• Certified Sales Professional (CSP):
  Certification that demonstrates knowledge and skills in sales strategies, customer interaction, and closing techniques (Preferred)
• Certified Professional in Learning and Performance (CPLP):
  Certification that enhances skills in delivering effective training and performance improvement interventions, useful for educating customers and teams about products (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

Yes

DOT Regulated Position:
No

Safety Sensitive Position:
No

Base Pay: $30,000.00 Annualized Incentive Target: $48,600. Successful candidate’s actual incentive earnings vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an annual stock grant.

Full and part‑time employees have access to the same benefits when eligible. Benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance and voluntary long‑term care insurance.

Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling  This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.