Patient Acct Res Spec

ABOUT THE COMPANY

Accendra Health understands that healthcare is complex and works to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. Our purpose is Bringing Care To Life.

The Individual Contributor will provide excellent customer service and product information, solutions, and relevant details to patients and providers. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued and more connected with Apria.

$18.00 - $20.00 USD hourly. Compensation offered may vary based on job‑related factors such as experience, skills, education, and location.

• Evangelize our customers and turn our disgruntled patients into our biggest fans.
• Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
• Critically problem‑solve common complaints by flagging trends and partnering cross‑functionally to recommend and implement preventative measures.
• Proactively create a better patient experience.
• Be a champion of the employee experience and drive our unique company culture.
• Support the development and implementation of employee programs that nurture our company’s core values to engage employees and create a positive culture.
• Responsible for supporting branches across a designated market.
• Review new and recurring patient accounts to obtain the documentation required to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much‑needed care as soon as possible.
• Research and secure required information from the customer to continue coverage of equipment through the health insurance plan.
• Manage collaborative relationships with field leadership, referrals and patients through effective outreach to drive account resolution.
• Evaluate all documentation received to ensure that it meets compliance criteria to the relevant standards and regulations.
• Perform follow‑up to achieve timely reimbursement.
• Perform other duties as required.

N/A

• High school degree or equivalent.
• 3-5 years’ experience in healthcare/health insurance industry.

• Patient‑Focused:
  Start with the patient and work backwards to their objectives.
• Action‑Oriented:
  Thrive as a self‑starter who proactively senses and responds to problems and opportunities with minimal supervision.
• Collaborative:
  Love teamwork and work well across functions and groups.
• Effective Communicator:
  Write and speak clearly, concisely and with a spirit of partnership.
• Energetic & Passionate:
  Deep passion and energy for health and well‑being driven by a desire to help others.
• Relationship Builder:
  Excel at involving people and building a network of contacts to multiply influence on the organization.

N/A

Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word.

English (reading, writing, verbal).

Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It may require occasional lifting of equipment up to 50 lbs.

This role is remote and based in the United States; the employee must physically reside and work within the U.S. Company systems and equipment are monitored for security; removal of company equipment outside the U.S. is not permitted without prior authorization.

• Medical, dental, and vision care coverage.
• Paid time off plan.
• 401(k) plan.
• Flexible Spending Accounts.
• Basic life insurance.
• Short‑ and long‑term disability coverage.
• Accident insurance.
• Teammate Assistance Program.
• Paid parental leave.
• Domestic…