Mobile Associate, Bilingual - Retail Sales

Job Overview

At T‑Mobile, you will support retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. The role requires proficiency in customer service and sales to provide personalized device and service solutions, using digital tools to demonstrate network coverage and service benefits. Your performance is measured by building customer relationships, completing training, and contributing to a seamless customer experience that enhances loyalty and supports team initiatives.

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Perform additional duties or projects as assigned by business management

• High School Diploma or GED (Required)
• At least 6 months of customer service and/or sales experience, preferably in a retail environment (Preferred)
• Minimum 18 years of age
• Legally authorized to work in the United States

• Passionate customer advocate who enjoys authentic interactions (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required)
• Effective at balancing customer needs and performance goals (Required)

Travel Required:

No

DOT Regulated Position:
No
Safety Sensitive Position:
No

Hourly Base Pay: $18.00 plus $5.00 per hour training pay. Within the first 90 days you will receive on‑the‑job training and be eligible for training pay. After completing training, Mobile Experts may earn an annualized incentive target of $18,000 per year, with actual incentives varying by performance and full‑time status.

Employees receive medical, dental, and vision insurance; flexible spending accounts; 401(k) with company match; employee stock grant and purchase plans; paid time off and paid holidays; paid parental and family leave; tuition assistance; disability and life insurance options; commuter and transit programs; and mobile service and home internet discounts.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email Applic or call 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.