Industrial Field Service Specialist

POSITION SUMMARY

Matthews Environmental Solutions is a globally recognized leader in cremation and incineration equipment. Our products and services meet some of the world’s most demanding performance and environmental standards, and we are proud to support customers across the globe with innovative, reliable solutions.

We are currently seeking a Industrial Field Service Specialist to join our growing team.

As an Industrial Field Service Specialist
, you will travel to customer sites to install, service, troubleshoot, and maintain cremation and incineration equipment. Installations range from stand‑alone systems to complex system integration with manufacturing, distribution, and processing lines, including installation and integration of PLCs, encoders, sensors, and software. From providing mechanical excellence to driving sales, the Industrial Field Service Specialist is the face of the company!

• Base total compensation package of $75k+ (includes hourly rate, overtime, and per diem).
• Get paid to travel—while still being home on weekends!
• Clear career advancement path with 6 technician levels for continued growth and development.
• Medical, Dental & Vision:
  Comprehensive benefits package effective day 1, including an employer HSA (Health Savings Account) contribution.
• Earned Time Off:
  Recharge and rejuvenate with earned time off to spend on your terms.
• Paid Holidays:
  Celebrate special moments and create lasting memories with paid holidays.
• Financial Perks: 401(k) program with company match as well as an Employee Stock Purchase Program.
• Education Perks:
  Educational assistance to support your professional development.
• Dependent Scholarship Opportunities:
  Dependent educational opportunities are provided.

If you enjoy hands‑on technical work, solving complex problems, and traveling while building a long‑term career with a stable global company, we’d love to hear from you!

• Assist with the installation of cremation and incineration systems, including standard and custom applications.
• Repair cremation and incineration equipment at customer sites.
• Coordinate problem resolution with product services, engineering, customer service, and other personnel.
• Test and verify electrical motors, sensors, control circuits, power circuits, and proper electrical wiring installation for control panels and their associated devices/motors.
• Verify mechanical and pneumatic components are properly installed.
• Recommend repairs, replacements, and other solutions.
• Develop and conduct training on the safe operation of the equipment and demonstrate skills to trainees, including customers, distributors, and team members.
• Maintain equipment inventory, tool kits, repair parts, and the company vehicle.
• Provide service support for sales during sales calls and support new products, working with product management and sales.
• Submit reports and documentation and maintain necessary system information for job tracking.
• Ensure accurate and timely billing by completing system information promptly.
• Promote sales of maintenance agreements, new products, spare parts, and consumables.
• Accountability to the travel schedule and policies.
• Perform additional duties as assigned.

• Certification/apprenticeship in technical, mechanical, electrical technology preferred.
• 4+ years of previous experience, or an equivalent combination of education and experience.
• Regular week‑to‑week travel required.
• Ability to read and understand electrical drawing schematics.
• Mechanical aptitude; ability to use a variety of hand tools and basic knowledge of power tools, forklifts, welding equipment, and cutting torch preferably.
• Valid driver’s license.
• Ability to rent a car in 50 states.
• Basic understanding and application of mathematical concepts.
• Professional customer relations skills.
• Ability to work well autonomously and within a team in a fast‑paced, deadline‑oriented environment.
• Critical thinking and problem‑solving skills, with the ability to apply them independently and with a team.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Basic proficiency in MS Office Suite, Outlook & internet applications.
• Self…