Cargo Manager

Air Culinaire Worldwide, LLC

Full Time US

ACW Management

Florence, KY, US

Salary Range: $70,000.00 To $80,000.00 Annually

The Cargo Manager will take part in all aspects of cargo operations, administration, and coordination, to include operational administration, deliveries, logistics, staffing and vehicle, staff, and food safety in all operational aspects of cargo and general delivery logistics. The Cargo Operations Manager will be responsible for all information, service, customer relations, federal/state/local requirements and reporting, logistics management and scheduling, cargo support equipment, vendor relations, food/product/packaging management, final product/request quality and accuracy as it applies to the cargo business sector.

All responsibilities will be managed under the support, guidance and direction of the General Manager as well as any additional requirement as directed by the General Manager and business needs.

• Direct involvement in all new, existing, and future cargo catering/service requests provided by Dynamics or direct requests made by cargo customers.
• Make reasonable arrangements or delegate responsibilities to be available via phone/email/or other forms of communications with all cargo customers and Guest Services regarding all service needs.
• Review and management of all D365 and/or direct cargo customer orders on a daily/weekly/monthly basis.
• Directing, coordinating, and arranging all cargo logistics team members based on customer request information.
• Professionally challenging and questioning any or all information that could be confusing or contradicting to known cargo business patterns or needs to both Tampa and/or directly to the customer.

• Train and promote “best in class” service mentality and procedures to all Cargo team members. Champion and follow all current Cargo production, quality, packaging, and logistics SOPs.
• Review all current Cargo SOP’s and investigate if there are new efficiencies, financial advantages, or improved service opportunities.
• Review, respond and resolve all service issues through the current Cargo PE reporting process and SOP.
• Directly contact all customers if/when a service issue occurs with an explanation of occurrence and resolution on what steps are being taken to avoid future service issues.

• Through direct contact, maintain strong professional relationship with the current Cargo customer base.
• Personally, engage with all potential new cargo customers located on the field.
• Plan to personally meet with cargo customers at customers’ request.
• Attend local cargo related business events when possible.
• Listen intently to customer feedback and comments.
• Proactively and constructively communicate customer comments/concerns/requests to management, production staff and logistics staff.
• Work with customers and all ACW departments to resolve or enhance service cargo requests or service concerns.
• Be available and/or plan for direct phone contact for all cargo customer requests.
• Train and hold all Cargo team members responsible on professional customer interaction and service resolutions.

• Maintain and remain in good standing with own airport cargo badging.
• Be a designated signatory for all airport badging.
• Create direct relationship with local airport badging office.
• Manage and control all airport badging for all badged employees including, but not limited to, renewals, missing/lost badges, new employee badging and terminated employee badges.
• Update all badging logs as required by ACW, state and local authorities.
• Document and discipline all employees that violate any badging requirements.
• Manage and…