Cargo Manager

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Full Time US ACW Management Florence, KY, US

13 days ago Requisition

Salary Range: $70,000.00 To $80,000.00 Annually

The Cargo Manager will take part in all aspects of cargo operations, administration, and coordination, to include operational administration, deliveries, logistics, staffing and vehicle, staff, and food safety in all operational aspects of cargo and general delivery logistics. The Cargo Operations Manager will be responsible for all information, service, customer relations, federal/state/local requirements and reporting, logistics management and scheduling, cargo support equipment, vendor relations, food/product/packaging management, final product/request quality and accuracy as it applies to the cargo business sector.

All responsibilities will be managed under the support, guidance and direction of the General Manager as well as any additional requirement as directed by the General Manager and business needs.

oDirect involvement in all new, existing, and future cargo catering/service requests provided by Dynamics or direct requests made by cargo customers.

oMake reasonable arrangements or delegate responsibilities to be available via phone/email/or other forms of communications with all cargo customers and Guest Services regarding all service needs.

oReview and management of all D365 and/or direct cargo customer orders on a daily/weekly/monthly basis.

oDirecting, coordinating, and arranging all cargo logistics team members based on customer request information.

oProfessionally challenging and questioning any or all information that could be confusing or contradicting to known cargo business patterns or needs to both Tampa and/or directly to the customer.

* Train and promote “best in class” service mentality and procedures to all Cargo team members. Champion and follow all current Cargo production, quality, packaging, and logistics SOPs.

oReview all current Cargo SOP’s and investigate if there are new efficiencies, financial advantages, or improved service opportunities.

oReview, respond and resolve all service issues through the current Cargo PE reporting process and SOP.

oDirectly contact all customers if/when a service issue occurs with an explanation of occurrence and resolution on what steps are being taken to avoid future service issues.

* Through direct contact, maintain strong professional relationship with the current Cargo customer base.

oPersonally, engage with all potential new cargo customers located on the field.

oPlan to personally meet with cargo customers at customers’ request.

oAttend local cargo related business events when possible.

oListen intently to customer feedback and comments.

oProactively and constructively communicate customer comments/concerns/requests to management, production staff and logistics staff.

oWork with customers and all ACW departments to resolve or enhance service cargo requests or service concerns.

oBe available and/or plan for direct phone contact for all cargo customer requests.

oTrain and hold all Cargo team members responsible on professional customer interaction and service resolutions.

oMaintain and remain in good standing with own airport cargo badging.

oBe a designated signatory for all airport badging.

oCreate direct relationship with local airport badging office.

oManage and control all airport badging for all badged employees including, but not limited to, renewals, missing/lost badges, new employee badging and terminated employee badges.

oUpdate all badging logs as required by ACW,…