Warehouse Operator - Clerk

Job Overview

Location: USA - Florence, 2505 Ted Bushelman Blvd.

Division: Solutions

Job Posting

Title:

Warehouse Operator - Clerk

Time Type: Full Time

The Warehouse Clerk carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The S/R is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time.

• Process all customer orders in a timely and accurate manner.
• Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork.
• Coordinate special, last minute shipping requests with operation department, expediting any order as necessary.
• Prioritize customer orders according to scheduled pick‑up time or pier cutoff.
• Furnish shipping and tracking information as required.
• Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements.
• Answer phone calls and operate various types of office machines and computers necessary to perform duties.
• Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.
• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Assist in resolving any discrepancies.
• Collect all documentation for inbound freight and route to the proper record‑keeping unit.
• Use appropriate documentation to ensure that all products and orders are received, handled, and shipped correctly.
• Verify that products and/or orders meet quality standards, reporting any damages or discrepancies.
• Stack, package, shrink wrap, and label product(s) as defined by Standard Operating Procedures.
• Execute all safety protocols and complete job tasks in a manner that promotes safety.
• Maintain cleanliness and orderliness of the facility and assist in security of the warehouse.
• Comply with all Standard Operating Procedures, corporate and site‑specific policies, safety rules, and OSHA/MSDS Standards.
• Perform other clerical duties and backup support as assigned.
• Work overtime as dictated by business, whether mandatory or voluntary.

None

• High school diploma or GED.
• Must be able to work in unregulated temperatures within the warehouse ranging from mild to moderate.
• Basic computer skills.
• Working knowledge of Microsoft Suites.
• English (reading, writing, verbal).
• Basic mathematical skills.
• Strong attention to detail and accuracy.
• Good verbal and written communication skills.

• Previous customer service experience including phone calls, and operating office equipment.

• Bending – occasionally.
• Walking and stepping – frequently.
• Standing – frequently.
• Sitting – constantly.
• Ability to lift 11-20 pounds; reach above shoulder, squat, or kneel.

Rarely exposed to fumes or airborne particles, toxic or caustic chemicals. Noise level usually low to moderate.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at  DSV reserves the right to defer or close a vacancy at any time.