Supervisor – Operations

Responsibilities

• Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
• Effectively keeps senior management and client representatives informed of critical issues that affect the operations.
• Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
• Manages operations to meet prescribed productivity and service goals.
• Complies with terms outlined in the site's operating agreement with the client.
• Implements and reports on-going cost savings measures.
• Provides ideas and suggestions for more efficient operations.
• Meets all client specified KPI’s and complies with Quality system requirements.
• Manages the operations to achieve prescribed objectives.
• Applies sound communication and motivational techniques, creates programs to fairly and equitably supervise, counsel, and (where needed) discipline team members.
• Provides direction and support to Human Resources. Assists in creating programs for hiring, training, and professional development.
• Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities.
• Has overall training and evaluation responsibilities of warehouse staff.
• Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers.
• Assesses priorities based on time sensitivity and available resources.
• Assigns duties to appropriate warehouse staff.
• Reviews pending jobs or trends, plans for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.
• Trains new staff in assigned duties, or delegates training responsibility to experienced team members.
• Assesses progress of trainees and adds additional duties as appropriate.
• Keeps informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary.
• Assigns supervisory duties to experienced team members acting as leads for lower-level warehouse staff.
• Co-ordinates progress or problems.
• Maintains daily updates for the Manager on progress or problems requiring attention.
• Holds regular meetings with warehouse staff to assess the group’s overall status.
• Discusses ideas for improvement and keeps staff informed of new developments.
• Assists in the physical operations as needed.
• Delivers results by leveraging the skills of the right people at the right time.
• Maintains a high degree of motivation in team members to retain focus on providing highest levels of customer satisfaction.
• Provides ongoing growth and development opportunities for team members.
• Provides input and conducts annual performance reviews for team members.
• Supports adherence to Standard Operating Procedures (SOPs).
• Supports and trains team members with adherence to SOPs (corporate and client).

• Must have a High school diploma or general education degree (GED)
• 3 years’ experience working in a logistics/distribution/relevant environment
• 1 year experience in a supervisory role
• Preferred:
  Prior MHE certification / knowledge of basic MHE operation
• Satisfactory completion of a forklift training program
• Proficient in Microsoft Office (Excel, Word, and Power Point)
• Experience with RF scanners
• Experience with WMS functions
• English (reading, writing, verbal)