Information Technology Support Engineer
Job in
Florence, Lane County, Oregon, 97439, USA
Listed on 2026-06-24
Listing for:
Sharp Brains
Full Time
position Listed on 2026-06-24
Job specializations:
-
IT/Tech
Desktop Support, IT Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
- 2-4 years of experience in onsite support
- Knowledge and experience with Windows OS
- Manage desktop device (hardware, software and connectivity) incidents through to resolution
- Manage IMAC and desk‑side support services
- Manage hard and soft break‑fix services for laptops and desktops
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field‑user) devices for their entire lifecycle, including remote management using appropriate tools
- Support, manage, optimize and maintain the configuration and installation of desktops, including patch updates, hardware replacements, with spares provided by vendor
- Experience with service‑management tools – e.g., Service Now
- Experience with SCCM (System Center Configuration Manager) and Intune
- Good expertise on EUC tools, remote‑support tools, MS Office and Outlook
- Preferable to understand Lync, VPN and mobile‑device support
- Analyze Service Desk calls for desktop devices and incident data to identify and advise customers of potential user‑training requirements and automation opportunities
- Ensure that each desktop device is installed with the appropriate desktop image
- Monitor security profiles and anti‑virus software on all desktop devices and take appropriate action when non‑compliance with security requirements occurs
- Provide VIP support for desk‑side issues per contract and be point of contact at the site for all IT‑related issues when no other IT support team is available (e.g., MI calls)
- Good to have knowledge of Active Directory and smart‑hands and feet support
- Good to have knowledge and experience supporting MAC devices and tablets
- Administration of printers and scanners
- Troubleshoot and resolve issues related to Active Directory and SCCM (System Center Configuration Manager)
- Deploy, manage and maintain software packages, updates and patches using SCCM
- Monitor software distribution and handle inventory and reporting
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