Customer Service Representative

Job Description

The Customer Service Representative performs various clerical functions to help ensure the accurate recording and updating of fair market value, property locations, and permit transactions.

• Performs data entry to record and retrieve real estate information and to prepare various reports and correspondence.
• Verifies property ownership and all other pertinent data to ensure accurate recording.
• Records and reports real property records from deed transfers, splits, wills, court orders, etc.
• Updates and maintains filing systems with accuracy.
• Completes, processes, and/or issues mobile home licenses, building permits, flood zone permits, driveway tile applications, special assessment applications, appeals applications, etc.
• Communicates with County Planning and Building Department to ensure that all mobile home registrations are in compliance with set regulations.
• Coordinates with the Delinquent Tax Office to locate and list any mobile home that may have avoided taxation and send out appropriate correspondence.
• Collects, receives and records related fees.
• Assists the public, attorneys, title researchers, surveyors, other county departments and government agencies with questions concerning county property records.
• Receives and effectively responds to complaints from property owners.
• Interacts and communicates with various groups and individuals including Lake City Satellite office workers, attorneys, paralegals, realtors, property owners, government agencies, and the general public.
• Performs a variety of clerical duties as necessary, including typing reports and correspondence, filing, copying documents, scanning documents, answering the telephone, etc.

• Backup to Mobile Home Technician.
• Backup to deed processing.
• Assists with compiling payroll documents.
• Assists with bill adjustments when needed.
• Inputs building permit information for tracking.
• Performs all other related duties as required.

• Requires a vocational/technical degree in business administration, secretarial science, data processing or a related field supplemented by one or two years of clerical experience; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to perform basic physical activities and communicate effectively to carry out essential job duties.
• Must be able to reach, bend, stoop, carry, move and lift 30 lb. objects regularly.
• Correctable vision sufficient to read monitors, labels, and drive safely.

Florence County strives to be an exceptional place to live, work, and visit by enhancing the quality of life for our employees and those who call the County home, by encouraging innovation and economic opportunities, and by fostering trust and integrity in the County.

Florence County will provide high-quality public services, plan for the needs of our citizens, and promote a safe, healthy, and thriving community for all.

• South Carolina Retirement System
• Annual Leave
• Sick Leave
• Paid Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• Long-Term Disability
• Life Insurance
• Health Savings Account
• Health Flexible Spending Account
• Dependent Flexible Spending Account
• Onsite Employee Health Clinic
• Onsite Employee Workout Facility
• Tuition Reimbursement Program
• South Carolina Deferred Compensation Program
• Employee Assistance Program (EAP)
• Supplemental Insurance Options
• Discounted rates at local fitness facilities