Client Care Coordinator

Client Care Coordinator
Relationship Builder Problem Solver Difference Maker

Comfort Keepers | Where Personality, Relationships & Results Matter

Do you walk into a room and immediately start connecting with people?

Are you the person who can
build trust quickly, influence others, solve problems, and bring positive energy wherever you go?

If you’re outgoing, persuasive, confident, and energized by people, this may be the opportunity you’ve been looking for.

At
Comfort Keepers
, we’re looking for a
Client Care Coordinator who doesn’t want to sit behind a desk all day. We need someone who wants to
build relationships, take ownership, create solutions, and make an impact.

As our
Client Care Coordinator
, you’ll be at the center of the client experience.

You’ll build meaningful relationships with clients, families, caregivers, and community partners while making sure our clients receive exceptional care.

Your ability to
connect, communicate, influence, and take action will directly impact client satisfaction, caregiver relationships, retention, and the growth of our office.

• Be the
  face and voice our clients and families know and trust
• Build relationships quickly and create an exceptional client experience
• Guide families confidently through their care journey
• Develop strong relationships with caregivers and help set them up for success
• Coordinate care and collaborate with scheduling, recruitment, and leadership
• Visit clients and stay connected to what’s happening in the field
• Recognize changing client needs and opportunities to expand services
• Handle concerns confidently and turn challenges into solutions
• Follow up consistently with clients, families, and caregivers
• Build relationships that encourage client retention and referrals
• Look for opportunities to strengthen our presence within the community
• Install and set up Sensi technology in clients’ homes
• Educate clients and families on Sensi features and benefits
• Troubleshoot basic Sensi issues and coordinate additional support
• Use Sensi insights to help identify changing client care needs
• Take ownership of results instead of waiting for someone else to make things happen

Persuasive.
You know how to communicate a message, gain buy-in, and move conversations forward.

Outgoing.
Meeting new people energizes you. You’re comfortable starting conversations and building relationships.

Confident.
You can walk into an unfamiliar situation, connect with people, and take the lead.

Fast-Moving.
You enjoy variety, activity, and a workday that doesn’t look exactly the same every day.

Competitive & Goal-Oriented.
You like having something to accomplish and seeing measurable results from your efforts.

A Problem Solver.
When something goes wrong, your first thought is:“How can I fix this?”

People-Focused.
You genuinely care about others, but you also understand that great relationships require communication, accountability, and follow-through.

• You prefer working independently with very little interaction
• You’re uncomfortable initiating conversations
• You need every day to be predictable
• You prefer waiting for detailed instructions before taking action
• Difficult conversations make you want to avoid the situation
• You’re looking for a role where you can simply complete a checklist and go home

We’re looking for someone who wants to
own their role and make things happen.

You’ll know you’re winning when:

• Clients feel heard, valued, and supported
• Families trust you as their go-to person
• Caregivers know they can depend on you
• Client concerns are addressed quickly
• Clients stay with Comfort Keepers because of the experience you help create
• Relationships lead to referrals and new…