Customer Support Specialist
Job in
Florence, Florence County, South Carolina, 29506, USA
Listing for:
Air Compressor Services
Full Time
position
Listed on 2026-02-14
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly
USD
60000.00
80000.00
YEAR
Job Description & How to Apply Below
Tired of the corporate grind where customers are just case numbers and employees feel like background noise? Yeah, we were too. That’s why Air Compressor Services exists—to break the mold. We're a high-performance crew that actually cares—about our customers and our team.
We’re looking for a Customer Support Specialist who can juggle phone calls, emails, and chats like a pro—and still make people feel like they’re talking to a real human, not a robot reading a script. You’ll be the go-to for helping customers find the right parts, solving problems quickly, and making sure every order, return, and case is handled with accuracy and care.
You’ll work from our world headquarters in Greenville, SC (yes, with other friendly humans), use Salesforce and Net Suite to keep things running smoothly, and play a key part in keeping our customer experience top-tier. If you’ve got people skills, a sharp mind, and zero patience for red tape or corporate fluff, this just might be your kind of place.
Key Responsibilities Customer Interaction & Support
Respond to customer inquiries via phone, email, or chat, offering expert guidance on air compressor products, services, and technical specifications.Recommend appropriate compressors, parts, and accessories based on customer needs.Process customer orders, including product selection, payment processing, and delivery coordination.Handle warranty claims, returns, exchanges, and replacements for defective products.Customer Satisfaction & Issue Resolution
Address customer complaints with professionalism, resolving issues efficiently and to the customer’s satisfaction.Follow up with customers to ensure satisfaction post-resolution, and document feedback for future improvement.Proactively engage with customers to foster long-term relationships and drive customer loyalty.Knowledge Management & Training
Educate customers on the safe use, installation, and troubleshooting of air compressors.Stay current with product updates, features, and technological advancements to provide accurate and helpful support.Share valuable customer feedback and insights with internal teams to enhance service and product offerings.Work closely with sales, technical, and warehouse teams to resolve customer concerns efficiently.Maintain detailed, accurate records of customer interactions, including issues, resolutions, and follow-up actions.Communicate customer feedback to relevant teams (sales, marketing, product development) for continuous improvement.Qualifications
Previous experience in customer support or a related field, preferably in a technical or product-based environment.Strong communication skills, both written and verbal.Ability to manage multiple tasks efficiently in a fast-paced environment.Proficiency with Salesforce and Net Suite (or similar CRM and ERP systems) is a plus.Excellent problem-solving skills and a customer-focused mindset.Ability to work effectively as part of a team and independently.#J-18808-Ljbffr
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