Customer Service Specialist

Customer Service Specialist

• Process customer orders, order entry, and shipment scheduling.
• Coordinate orders and shipments between Manufacturing and customers, serving as liaison between internal departments and external customers or sales representatives.
• Support assigned Rep Territory by processing customer inquiries, quoting prices, delivery information, and terms.
• Interface with departments handling credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
• Handle phone, fax, and email inquiries, discuss customers' needs, and recommend products.
• Refer advanced inquiries to appropriate Sales Manager, Technical Sales, or Product Champion.
• Perform essential administrative functions of scanning/indexing paperwork, releasing RMAs into Swecare.
• Track and report delivery dates, anticipated delays, conflicting terms and conditions of customer purchase orders; communicate status of delayed orders, back orders, or need for substitutions.
• Respond to complaints, and coordinate response with responsible departments.
• Use the guiding principles and tools of the Manufacturing System to drive continuous improvement.

• High school diploma or equivalent education (required).
• Preferred Bachelor's degree in Business Administration, Communications, or related field.
• 1–3 years of general customer service experience.
• Evidence of mechanical aptitude, preferred experience in a manufacturing setting.
• Strong organizational, problem solving, phone, and interpersonal skills.
• Ability to confidently assess and mediate high‑pressure situations.
• Proficiency in Microsoft Office applications and ability to work in multiple systems.

This role follows a hybrid schedule and requires regular in‑person work at our Florence, KY office. Candidates must live within commuting distance.

SLB is an Equal Employment Opportunity Employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. SLB is a VEVRAA Federal Contractor—priority referral Protected Veterans requested.