Customer Service Phone Advocate

Customer Service Phone Advocate I

We are currently hiring for a Customer Service Phone Advocate I to join Blue Cross Blue Shield of South Carolina. You will be responsible for providing prompt, accurate, thorough and courteous responses to all telephone inquiries. Performs research as needed to resolve inquiries.

Location:

PGBA

This position is full-time (40 hours/week) Monday-Friday in a typical office environment. Employees are required to work a shift from 8:00am to 5:00pm. Training will be from 8:00am to 5:00pm. It may be necessary, given the business need to work occasional overtime. This position is located onsite at 200 North Dozier Boulevard, Florence, SC 29501.

What You'll Do:

• Ensures effective customer relations by responding accurately, timely and courteously to telephone inquiries. Accurately documents inquiries.
• Initiates minor/clerical adjustments based on provider request or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
• Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
• Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
• Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

To Qualify for This Position, You'll Need:

• Required
  
  Education:
  
  High School Diploma or equivalent
• Required
  
  Skills and Abilities:
  
  Excellent verbal communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently.
• Required Software and Other Tools:
  Basic computer operating skills. Standard Office Equipment.

We prefer that you have:

• Preferred Education:
  
  Associate Degree.
• Preferred
  
  Work Experience:
  
  2 years-customer service or call center experience.
• Preferred Software and Other Tools:
  Knowledge of word processing, spreadsheet, and database software.

Work Environment:

• Typical Office Setting.

Our Comprehensive Benefits Package Includes the Following:

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
  · Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
  · National discounts to movies, theaters, zoos, theme parks and more

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.