Customer Experience Specialist

NOW HIRING FOR 1ST & 2ND SHIFT OPPORTUNITIES

This position offers a base hourly rate plus a generous commission structure!

Mishimoto is the flagship brand of Resource Intl., the world leader in performance cooling products, was created for automotive enthusiasts by automotive enthusiasts. Established in 2005, we have two decades of experience in working toward our goal of providing superior cooling system upgrades. Mishimoto has produced a line of upgrades to fit nearly any application including sport compacts, powersports, trucks, Jeeps, muscle vehicles, daily drivers, and the classics.

Mishimoto's corporate headquarters is located in a 67,610 sq. ft. office, warehousing facility and state of the art engineering studio, where we have assembled the industry's cutting‑edge tools for evaluating Mishimoto test vehicles in Garnet Valley, PA. This one‑of‑a‑kind facility allows us to maintain a leading position in our industry. With another office in Sparks, Nevada, as well as international locations in Stourbridge, UK and Yangzhou City, China, we have built an unprecedented global infrastructure for the benefit of all our worldwide customers.

• It’s a gearhead’s dream – design and develop performance automotive products for the car scene.
• We make way for play – attend wine and cheese gatherings and hit up our favorite events, from drift to autocross to classic car shows.
• We take a breather – enjoy an in‑house gym, massage chair, and healthy‑snack vending machine.
• Our workplace is beautiful – work in an office designed to stimulate creative thinking.
• The employee discounts rock – get exclusive access to Mishimoto products and discounts from our partners.
• The bennies – medical, dental, vision, paid time off, 401(k) with 4% match, disability pay and life insurance.
• We score – the bonus program is tied to overall company performance goals.
• Dog Days! Bring your dog to work everyday.

Mishimoto is the world leader in performance cooling automotive parts. The Customer Experience Specialists are on the front lines ensuring that every customer question or concern is handled with the utmost professionalism and that a path forward is found. They are Team Mishi’s heroes – with every call, they create an experience that shapes our reputation in the community.

• Find solutions for our customers. “I do not know” is not in our vocabulary. Every interaction ends with a clear resolution of what is going to be done to help the customer.
• Answer general inquiries and provide technical assistance via chat, phone or email. This may involve helping a customer troubleshoot the installation of a radiator or select the best intercooler for a build.
• Support sales by listening to customers’ needs and suggesting appropriate products that will make the enthusiast happy.
• Monitor, research, and respond to industry forums. If an enthusiast voices a concern online, we want them to know we are there for them.
• Assist order entry with website order verification. Protecting consumers and the company from credit‑card fraud is critical.
• Oversee shipping claims. When travel snafus happen, we fix them.
• Process warranty claims. Our customers rely on our warranty program, and we ensure a smooth experience.

• High School Diploma/GED required.
• Demonstrated 1–3 years of experience in Customer Service.
• Demonstrated 1–3 years of experience in the Auto industry.

• A keen understanding of how automotive cooling systems work together and a knowledge of car part functionality. You can ask the right troubleshooting questions to offer a path forward.
• Multitasking skills. Most of the day you’ll have a phone call, a live chat support session, and three to four web pages open ’re comfortable switching gears.
• A strong sense of empathy. You hear the question behind a question. Customers know we are on their side and here to fix the problem.
• Excellent problem‑solving skills. Even if you don’t know all the answers, you know how to find and communicate the solution.
• An ability to diffuse a frustrated customer’s emotion. It’s about patience and immediate relationship building.
• Great typing skills. Live chat…