Order Entry & Customer Service Advisor (f​/m​/d

Order Entry & Customer Service Advisor (f/m/d)

York, UK

Edmund Optics® is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics’ state‑of‑the‑art manufacturing capabilities combined with its global distribution network have earned it the position as one of the largest suppliers of off‑the‑shelf optical components and a trusted partner when it comes to customized solutions. Supporting numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D, Edmund Optics products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high‑speed factory automation.

Edmund Optics Europe, a US‑owned group consisting of Edmund Optics subsidiaries in Germany, UK, Netherlands and France, is responsible for sales, marketing, distribution, engineering and application support for a wide product range throughout Europe, the Middle East and Africa. Europe is one of the main growth markets for Edmund Optics globally, leading to a rapidly expanding and developing local team.

The role involves issuing quotations, processing customers’ orders and returns, account creation, credit checking, and providing email, telephone and web chat support to our customers. This support includes responding to general queries, issuing returns authorisations and providing information on existing orders.

• Processing standard orders, scheduling agreements and web orders using SAP
• Provide customer service support via email, telephone and web chat in a timely and professional manner
• Create customer accounts, and credit check existing and new accounts
• Provide quotations for standard optics
• Manage open sales orders and expediting purchase orders
• Process returns requests through CRM, and returned orders through SAP, and related stock transactions
• Communicate actively and collaborate with internal departments like Sales, Supply Chain and Finance
• Follow up customer and internal queries in a timely manner
• Capturing customer feedback to constantly improve our service

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working experience in a customer service role within a similar environment
• Able to provide an excellent customer experience
• Precision and attention to detail
• Professional demeanour and excellent communication skills (incl. exceptional telephone manner)
• Flexible and adaptable approach to work
• Good computer literacy (high‑level proficiency with MS Office programs) and ability to learn new systems (experience with SAP advantageous)
• Previous experience with email management platforms (e.g. Esker) to manage customer enquiries and workflows would be an advantage
• Fluency in English (written and spoken) is required; additional language skills in French or German would be beneficial

A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future‑proof industry. You will have the opportunity to work with highly motivated, self‑driven and open‑minded people with a great team spirit.

Edmund Optics provides a range of employee benefits alongside the salary package including:

• Company pension scheme
• Private medical & dental insurance
• Extensive training and development opportunities
• Subsidised gym membership
• Cycle to Work scheme
• Company events
• and a lot more!

This office‑based position is located in York (UK).