Customer Service Phone Advocate I

Summary

We are currently hiring for a Customer Service Phone Advocate I to join Blue Cross Blue Shield of South Carolina. You will be responsible for providing prompt, accurate, thorough and courteous responses to all telephone inquiries. Performs research as needed to resolve inquiries.

Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast.

We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team! Here is your opportunity to join a dynamic team at a diverse company with secure, community roots and an innovative future.

PGBA Logistics:
This position is full-time (40 hours/week) Monday-Friday in a typical office environment.

Employees are required to work a shift from 8:00am to 5:00pm. Training will be from 8:00am to 5:00pm. It may be necessary, given the business need to work occasional overtime.

This position is located onsite at 200 North Dozier Boulevard, Florence, SC 29501.

• Ensures effective customer relations by responding accurately, timely and courteously to telephone inquiries.
• Accurately documents inquiries.
• Initiates minor /clerical adjustments based on provider request or processes adjustments or performs other research as needed to resolve inquiries.
• Coordinates with other departments to resolve problems.
• Responds to, researches and/or assists with priority inquiries and special projects as required by management.
• Provides feedback to management regarding customer problems, questions and needs.
• Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
• Follows through on complaints until resolved or reports to management as needed.
• Maintains basic knowledge of quality work instructions and company policies.
• Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
• Maintains all departmental productivity, quality, and timeliness standards.
• Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

High School Diploma or equivalent.

• Excellent verbal communication skills.
• Strong human relations and organizational skills.
• Ability to handle high stress situations.
• Good judgment skills.
• Strong customer service skills.
• Ability to learn and operate multiple computer systems effectively and efficiently.

• Basic computer operating skills.
• Standard Office Equipment.

Associate Degree.

2 years-customer service or call center experience.

• Knowledge of word processing, spreadsheet, and database software.

Typical Office Setting.

• Subsidized health plans, dental and vision coverage.
• 401k retirement savings plan with company match.
• Life Insurance.
• Paid Time Off (PTO).
• On-site cafeterias and fitness centers in major locations.
• Education Assistance.
• Service Recognition.
• National discounts to movies, theaters, zoos, theme parks and more.

Blue Cross is a strong supporter of our veterans, and many service men and women have joined our ranks. We’ve found the dedication, work ethic and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more.

Through our government…