Shared Services Operations Specialist

Overview of Position:

The Shared Services Operations Specialist is responsible for processing and researching loan items to include processing checks and performing monetary transactions. Also responsible for corresponding with customers, clients and agents via phone and email.

This role requires you to go into the Florence, SC office at: 1323 Celebration Blvd, Florence, SC 29501

Primary duties of Shared Services Positions include:

• Responsible for performing job requirements including processing checks, payments, maintenance, basic analysis or research.

• May perform monetary functional transactions such as posting deposits to client servicing system, processing premium payments, updating insurance data, balancing and sending wire disbursements, or transmitting stop pay requests directly to financial institution bank accounts.

• Responsible for performing analysis on and resolving issues related to disbursements through review of system transactions, checks, reports, phone or written inquiries.

• Uses computerized system for tracking, information gathering and / or trouble shooting the items raised by the client / insurance company / customer.

• May work in multi-functional areas with multiple clients.

Shared Services Department - SM /Check Recon

• Provides high level of accuracy in disbursement review and processing.

• Provides high level of accuracy in check handling.

• Maintain secure check handling environment.

• 2 years of experience data entry / document processing

• Experience or knowledge of banking, financial or mortgage industry preferred.

Basic Qualifications Required - Experience, Skills, and Knowledge

• High School diploma or GED

• 1-year basic data entry experience

Preferred Experience, Skills, and Knowledge

• 1 year experience in customer service

• Proficient with MS Excel

• Cash handling experience preferred (Check Recon/SM )

• 2-year college degree

• Good verbal/written communication skills

• Solid work quality, accuracy and proficiency

• Sound analytical skills

• Solid internal and external communication skills

• General system application and processing knowledge

• Solid customer service skills

• Ability to adapt well to change.

This role requires you to go into the Florence, SC office at: 1323 Celebration Blvd, Florence, SC 29501