Customer Service Representative

Customer Service Representative - HVAC

Quality Service Company, LLC is a locally owned and operated HVAC company. Chris McDonald started Quality Service Company in 2003 after working with other local HVAC companies for around 10 years. In 2011, Chuck Polk joined in partnership with Chris. Chuck had been working in the HVAC industry for over two decades with local HVAC companies, then as a Trane employee, and then owning his own business.

The two merged their companies together under the name, Quality Service Company, LLC.

Our Mission Statement is, "Through great employees, we will continue to grow our trusted name by delivering exceptional service through honesty and integrity." We believe in always doing the right thing for our customers and our employees. We believe in having pride in the products we provide, that teamwork is the source of our strength, and in upholding the highest level of confidentiality for our customers.

The position: As the single point of contact you will perform a variety of duties such as scheduling and coordinating service calls and ensuring technicians have the appropriate tools, parts, and equipment to complete the job in a timely manner, maintain accurate records, provide updates as needed and update all parties of any changes.

Work Hours: Mon - Fri 8am to 5pm, 1 hour lunch, with potential OT during peak seasons.

Pay Scale: $17.25 - $22.25/ hr. DOE

Benefits:

• Health Plan
• 7 paid holidays per year
• 401k (after 1 year)

Competencies:

• Data management skills
• Exceptional communication skills, both written and verbal
• Goal directed
• Problem solving ability
• Collaboration and teamwork

Requirements:

• Prior dispatching or scheduling experience preferred
• Basic bookkeeping experience
• Knowledge of HVAC industry preferred
• Proficient in Word, Excel, Outlook
• Experience working with multi-phone line system
• Experience with Service Titan - preferred