Processing Specialist

Job Title: Processing Specialist

Location: Onsite

Pay Rate: $18.00/hour

Schedule: Monday - Friday, 8:00 a.m.

- 5:00 p.m. EST (1-hour lunch)

Type: Temp - hire

Assurant is seeking a dependable Processing Specialist to handle insurance documents for our financial institution clients. This role directly ensures the accuracy and timeliness of homeowners' property insurance coverage. The ideal candidate must demonstrate accuracy, attention to detail, sound judgment, and the ability to meet deadlines and quality standards in a fast-paced environment.

• Process insurance documents efficiently and accurately to meet client and homeowner satisfaction goals
• Identify insurance policy type (e.g., PUD, Townhome, Flood, Wind) and determine the necessary actions
• Make timely premium payments from escrow accounts to maintain continuous insurance coverage
• Manage multiple priorities and meet deadlines consistently
• Communicate professionally with insurance agents, carriers, and internal stakeholders to verify information and update statuses
• Act in accordance with Assurant values and commitments, demonstrating empathy for the impact of your work
• Address client and homeowner questions and concerns promptly
• Build and maintain positive internal working relationships, supporting teamwork and company goals
• Uphold smooth workflow handoffs within the organization
• Communicate status updates and elevate issues to ensure client and homeowner needs are met

• High school diploma or GED
• Basic computer proficiency
• Minimum one year of work experience

• Strong attention to detail
• Ability to adapt well to change
• Experience in banking, finance, or mortgage lending
• Proven success working in environments focused on production and quality

• This role is business-critical for maintaining financial, compliance, and operational standards for Assurant and its clients
• Timely and accurate processing impacts both client satisfaction and risk mitigation
• Metrics for this role include processing volume, accuracy rates, premium payment timeliness, and customer satisfaction

• Consideration has been given to automation and AI impacts; future-state responsibilities may include digital tool usage and process optimization
• Internal mobility and redistribution options have been reviewed; the role remains essential for business outcomes in the next 6-12 months

• Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability
• As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.