Director, Product Management Fraud Management

About The Role

The Customer Journey product management organization within GTS owns the end-to-end digital and omnichannel customer experience—from how customers discover our products, to how they choose, purchase, receive, and build lasting relationships with our brands. The Director, Product Management—Payments and Fraud is a senior product leadership role within the Purchase Value Stream, responsible for omnichannel payment processing, fraud prevention, payment innovations, gift card and Gap Inc.

Credit Card integration across all brands and channels.

• Define and execute the omnichannel payments and fraud strategy—spanning online, in-store, and emerging payment methods—across all four brands and all channels.
• Lead a team of product managers, owning product-area goals, delivery outcomes, and talent development across payment and fraud surfaces.
• Present at Value Stream Performance Reviews with product-level goals, progress updates, and escalations for Sr. Director visibility.
• Drive AI-based fraud prevention capabilities that enhance security and transaction trust without creating unnecessary friction for legitimate customers.
• Own cross-functional dependencies—particularly with Cart & Checkout (payment integration at checkout), Store Mode & POS (in-store payment processing), and Lifecycle & Loyalty (rewards redemption and Gap Inc. Card integration).
• Contribute substantively to the Sr. Director’s quarterly strategy planning, translating payment technology trends, fraud landscape changes, and competitive payment innovation into strategic product direction.
• Partner with Finance, Legal/Compliance, and cross-functional payment stakeholders to ensure payment capabilities meet regulatory requirements and business objectives.
• Champion data-driven experimentation to optimize payment success rates, reduce fraud false positives, and expand payment method adoption across channels.

• Bachelor’s degree in Business, Computer Science, or related field; MBA or advanced degree preferred.
• 8+ years of product management experience in payments, fintech, commerce platforms, or transaction systems, including 3+ years leading product teams.
• Proven experience building or scaling payment platforms that measurably improved authorization rates, reduced fraud, or expanded payment method adoption.
• Strong technical acumen in payment gateways, fraud detection systems, PCI‑DSS compliance, and payment processing architecture.
• Exceptional cross‑functional influence across Finance, Legal/Compliance, Engineering, and Store Operations partners.

• Experience with omnichannel payment solutions spanning online, in-store, and marketplace channels at enterprise scale.
• Knowledge of emerging payment technologies including buy now pay later, tokenization, biometric authentication, and digital wallets.
• Familiarity with card network rules, PCI‑DSS compliance requirements, and fraud prevention platforms.
• Experience partnering with co‑brand card programs or financial services partners (e.g., Barclays or equivalent).
• Experience designing fraud prevention strategies that use machine learning or AI-based risk scoring to balance security with transaction completion rates.

Salary Range: $ – $

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• Competitive Paid Time Off plans.
• Opportunity to volunteer up to five “on the clock” hours each month at a charity of your choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.
• See more of the benefits we offer.

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging.

In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.