Telecommunications Supervisor

Overview

If your goal is to build a career that makes a difference and you have a passion for improving the lives of South Carolina's youth, consider joining the dedicated people of the South Carolina Department of Juvenile Justice (DJJ).

MISSION: It is the mission of the South Carolina Department of Juvenile Justice (DJJ) to impact and transform young lives, strengthen families, and support safer communities through targeted prevention and rehabilitation.

Under direct supervision of the Administrative Sergeant, responsible for administrative duties required of a Telecommunications Supervisor in the TCC. Ensures that the TCC is in compliance with SLED and other established regulations and procedures. Responds to TCC emergencies by being on call 24 hours a day, 7 days a week. Responsible for the operation and maintenance of a secured communications network, which includes radio, NCIC and computer systems;

supervises staff of telecommunications operators. Serves as the TAC for the agency.

• Provides Telecommunications Operators with the required training as designated by the Supervisor, the agency and/or division director.
• Serves as the TCC’s primary training officer.
• Informs subordinates of any changes in regulations and procedures, ensures coverage of TCC.
• Assists in the development of policies and procedures to cover equipment and dispatch procedures.
• NCIC duties include ensuring agency compliance with CJIS/SLED guidelines, maintaining NCIC records (certifications, recertification and purging of records), and related activities.
• Validates records, confirms statuses as a liaison to the community, and serves staff and law enforcement agencies regarding recovery of wanted juveniles.
• Establishes NCIC protocols and updates as appropriate in the operations of the NCIC terminal and the TCOs.
• Maintains the Pre-registry Sex Offender account for SLED and ensures compliance with state law.
• Participates in SLED audits and maintains SLED compliance with the agency.
• Inspects equipment and ensures proper usage.
• Provides training for voice and data communications.
• Assists in the supervision of the installation, testing, maintenance and repair of all communication equipment.
• Assists in the maintenance and training regarding the Code Lynx m, troubleshoots issues, deactivates IDs of employees who left the agency and sends notifications for separated employees.
• Coordinates fingerprints and I.D. scheduling, gathers identifying documents for SLED submission, determining eligibility of individuals based on those findings.
• Plans, schedules and reviews work of subordinate staff, counsels with employees as appropriate.
• Conducts EPMS appraisal, interviews for new employees, administers corrective discipline, maintains documentation and recommends disciplinary action when needed.
• Maintains employee information, identification and fingerprint cards.
• Conducts and oversees the DNA testing and fingerprinting of juveniles.
• Serves as administrator for the Livescan fingerprinting device.
• Oversees activities in logbooks, radio logs and NCIC files.
• Pulls criminal histories and driving records for Public Safety patrol officers and investigators.
• Maintains and inspects radio logs and NCIC logs; makes documents available for supervisory inspection when requested.
• Performs the duties of a Telecommunications Operator when needed and other related duties as deemed necessary by a Supervisor, Director of Public Safety and/or the Inspector General.

A high school diploma and journey-level work experience in the maintenance and repair of electronic communications equipment, in telecommunications or computer operations. An associate degree in a technical communications discipline may be substituted for the required experience.

Class IV Telecommunication Operator certification by the Law Enforcement Training Council in accordance with 23-23-40 of the Code of Laws of South Carolina 1976.

• Thorough knowledge of the layout and operation of voice communications systems.
• Knowledge of practices and procedures used to operate a central telecommunication system.
• Knowledge of FCC…