Regional Operational and Community Engagement; ROCE Client Financial Advocate

Job Responsibilities

Careers at DPH:
Work that makes a difference! Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity.

Under direct supervision the Client Financial Advocate will support clients in the agency’s health services clinics by conducting registration interviews, assessing financial eligibility, processing client information, and ensuring the delivery of services aligns with the agency’s core values.

Meet, interview, and assist public health clients on-site, ensuring that interactions align with program policies and procedures. Process client information accurately, complete medical records, and update client profiles in Statewide Immunization Online Network (SIMON), Electronic Health Records (EHR), and Private Pay databases.

Answer phone calls, schedule appointments in the EHR system, and assist clients with inquiries. Maintain strict confidentiality and uphold the highest standards of client privacy.

Complete and submit all required documentation, including Personnel Cost Accounting System (PCAS), South Carolina Enterprise Information System (SCEIS), leave requests, and in-service/training requests, following agency policies.

Participate in required and optional training opportunities for professional development. Contribute to disaster response efforts as needed, supporting agency operations during emergencies. Other assigned program support functions.

Collaborate with other team members to ensure the effective delivery of services and promote a positive, supportive working environment. Actively participate in team meetings and contribute to team goals and initiatives.

Completes other duties as assigned, including but not limited to: facility representative duties (daily opening and closing of the clinic area), collaborating with Health Department Manager, Administrative Manager, or program on office supply inventory, ordering and procurement processes, and ensuring the safety of the clinic area. Answers phone and directs calls appropriately, and provides community resources phone numbers and addresses as needed.

Issues and documents/tracks Overdose (OD) safety kits, Naloxone (NARCAN), and COVID test kits to customers. Completes all required agency trainings and optional trainings for individual employee development. Completes PCAS and SCEIS daily.

State

Minimum Requirements:

A high school diploma. Related clerical experience may be substituted for a high school diploma. Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Agency

Additional Requirements:

A high school diploma or GED with one (1) year related clerical experience or high school diploma or GED with any amount of SCDHEC/SCDPH work experience. Must possess a current driver’s license.

Must be able to lift 30 pounds and sit or stand for long periods of time with some bending, reaching, stooping, and pulling.

Must possess tact and ability to communicate effectively, both orally and in writing with co‑workers and the general public.

Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.

EEO: The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited to lactation), national origin, age (40 or older), disability, or genetic information.

REASONABLE ACCOMMODATION: Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn’t impose an undue hardship or pose a direct threat to the health and safety of others.

STATE DISASTER PLAN: In accordance with the State’s Disaster Plan, which includes hazardous weather, Department of Public Health employees may be…