Change Management Lead

Shaw AFB, SC

Education/

Certifications:

Bachelor’s Degree (Will accept Associate’s and 4 additional years of experience or High School Diploma with 8 additional years of experience); ITIL 4 (MP)

Years of

Experience:

3+ years’ IT experience in change management

Clearance Level & Investigation:
Secret

IA Cert Level (DoD 8570.01): IAT II

Computing Environment

Certifications:

ITIL 4 (MP)

Qualifications:

The Change Management Lead must maintain the following minimum qualifications:

• Minimum of 3 years’ I.T. experience in change configuration and change management.
• DoD 8570.01 M compliance for IAT Level II with an ITILv3 or ITILv
  4.
• Hold a Secret clearance.
• Bachelor’s Degree required – may substitute additional years of experience in lieu of advanced degree
  • Additional 4 years of experience with Associate’s Degree
  • Additional 8 years of experience with High School Diploma
• Must have sufficient CM expertise to perform the following required functions:
  • Ensure CM process operated and maintained according to guidelines provided by process owner.
  • Support and maintain new and existing schedules.
  • Implement and recommend improvements to CM process, working methods, and tools.
  • Conduct workshops and seminars to train supported customer personnel on proper methodology to maintain proactive CM program.
  • Coordinate approved changes to Configuration Management Database (CMDB) structure including attributes and relationships.
  • Produce and issue management reports from CMDB.
  • Provide operations-related, technical advisory support to Configuration Control Board (CCB) process.
  • Provide reports, statistics, and metrics of actions and decisions of Change Advisory Board (CAB).
  • Provide support for CAB meetings, which includes meeting agenda development, attendee notification of meetings, entry of board-related data into appropriate databases, and identification and troubleshooting of problems related to CCB action items/issues.
  • Process regular discrepancy reports.

Responsibilities:

• Plan, coordinate, and participate in IT Change Management (ChM) Process (Change Management).
• Coordinate documentation and implementation of Tenant Change Proposals (TCP) with supported customer’s representatives (Change Management).
• Review and coordinate with Government’s E&I Commands in response to requests for information (RFI) (Change Management).
• Perform the following ChM functions:
  • Facilitate meetings
  • Obtain all necessary information and documentation to facilitate Requests for Change (RFC)
  • Review, evaluate, prioritize, and prepare all RFC packages for evaluation
  • Maintain change log, history, and documentation for all RFCs
  • Maintain change schedule
  • Validate RFC processing compliance with Customer ChM process
  • Provide daily support and assistance to supported customer with regard to change status requirements, deadlines, and problems
  • Document lessons learned and recommend areas for improvement within ChM process to Change Management Program Manager and Deputy
  • Adhere to all communication, reporting, monitoring, and audit requirements from Change Management Program Manager and Deputy
• Develop and maintain technical requirements, specifications, and design documents for DoD- and Army-managed systems within CENTCOM AOR to support creation and sustainment of comprehensive and accurate CMDB (Configuration Management).
• Analyze technical impacts of software/hardware maintenance enhancements and/or modifications to system product Baselines (Configuration Management).
• Provide technical support to mitigate any potential impacts (Configuration Management).
• Be responsible for maintenance and tailoring of CM processes, working methods, and tools (Configuration Management).
• Provide CM support of all computer systems, networks, workstations, software development activity, performance tool development, distribution, and applications distribution (Configuration Management).
• Support Configuration Management Primary Services Deliverables.
• Manages efforts of Change and CM Support Services team to provide technical and engineering expertise in translation of functional requirements and design criteria.