Customer Success Enablement & Communications Lead

Why consider this job opportunity:

• Salary up to $
• Opportunity for incentive compensation, bonuses, and restricted stock units
• Comprehensive benefits package available
• Potential for career advancement and growth within a global organization
• Dynamic and fast‑paced work environment that encourages innovation
• Chance to make a significant impact on customer success and organizational communication

• Lead the design and implementation of Customer Success (CS) accreditation and onboarding processes
• Develop and expand customer enablement content, including webinars and training materials
• Manage the communications framework for the CS organization, ensuring consistency and clarity
• Oversee change management strategies for process and tool updates within the CS team
• Utilize AI tools to enhance content creation and support frontline Customer Success Managers (CSMs)

• 5+ years of experience in Customer Success, Enablement, Operations, or Program Management roles
• Bachelor’s degree and 8+ years of professional experience in global organizations, preferably in SaaS or technology sectors
• Strong business acumen with a customer‑centric mindset and excellent program management skills
• Proven ability to communicate effectively at various management levels
• Experience with generative AI tools for content creation and analysis

• Familiarity with Gainsight, LMS platforms, Highspot, Matik, and enterprise communications systems
• Experience designing learning experiences or onboarding programs

#Technology #Customer Success #Cybersecurity #Career Opportunity #AI Integration

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