Analyst, Workstation Support

Responsibilities

• 55% Monitors and updates the dispatch system, handles incoming tickets as assigned, provides troubleshooting, technical support, and develops end‑user guidelines. Configures, installs, monitors, and maintains IT users’ workstation software and hardware; ensures proper backup, licensing, and security configuration compliance.
• 10% Tests, troubleshoots, maintains, modifies, validates, and documents application packages.
• 10% Documents configurations and standards so colleagues can reference similar issues and improve resolution time; assists other departments as needed to resolve issues.
• 20% May perform administrative tasks such as reporting, ordering replacement parts, and tracking status/inventory of items.
• 5% Keeps apprised of new technologies related to workstation support procedures.

Required

Skills and Abilities:

Provide consultation to IT users for all aspects of end‑user computing and desktop‑based LAN systems software; deliver on‑the‑spot training; understand operating systems imaging concepts; recommend hardware and software selections that meet business requirements.

Required Software and Other Tools: Familiarity with computer and workstation equipment.

Preferred

Skills and Abilities:

Assist in the support and maintenance of the overall infrastructure.

Fast‑paced, multi‑platform environment requiring 24/7 action and response to support the client’s technical business needs. Routine transportation of items up to 30 lb, with occasional lifting of up to 70 lb.

• Onsite in Florence, SC (160 North Dozier Blvd.)
• No subcontractor candidates.
• Information Systems Job Category – Credit check required during pre‑screens.
• C2 eligibility required.

• Associate degree in Computer Science, Information Technology, or related field, or two years of related work experience.

• Two years of technical operations support experience.

CompTIA A and/or Network Certification is preferred.