Logistics Coordinator

** Date Posted:*
* ** Country:*
* United States of America

*
* Location:

*
* OT541: TFP - Florence, SC 1500 Otis Way, Florence, SC, 29501 USA

The  
** Logistics Coordinator
** is responsible for coordinating customer orders for elevator tooling, including rentals and sales, from order intake through fulfillment and billing. This role serves as a key point of contact for customers and internal stakeholders, ensuring accurate order processing, shipment coordination, inventory tracking, and financial documentation in compliance with company policies and applicable regulations.

** Shift:
** 1st Shift

*
* Hours:

** 7:30AM-4:00PM (Some overtime may be required)

** Key Responsibilities*
* + Serve as a primary contact for customers via phone, email, and online platforms, providing timely and professional support regarding tooling rentals and purchases.

+ Process customer orders from initiation to completion, ensuring accuracy, completeness, and adherence to established procedures.

+ Build and fulfill orders based on customer specifications, including verifying inventory availability and order requirements.

+ Coordinate domestic and international shipments, including preparation of Bills of Lading (BOL), shipping documentation, and compliance with customs requirements.

+ Perform shipping and receiving activities, including inspection, documentation, and system updates.

+ Maintain accurate records of orders, shipments, and financial transactions within the Tool Facility billing system.

+ Enter and validate financial data necessary for invoicing and order closure.

+ Run and distribute recurring reports (e.g., monthly billing, inventory, operational metrics) to internal stakeholders and field offices

+ Utilize inventory management systems to track tooling availability, movement, and reconciliation.

+ Maintain and update work instructions and process documentation to reflect current practices and customer requirements.

+ Support audit readiness by ensuring documentation accuracy and compliance with internal controls.

+ Assist with issue resolution, including order discrepancies, shipment delays, or customer concerns, escalating as appropriate.

+ Perform additional duties as assigned in support of business operations.

+ Handle sensitive customer and financial information with confidentiality and integrity.

+ Adhere to all company policies, safety standards, and regulatory requirements

** Education*
* + High School Diploma or GED required.

+ Associate degree in Business, Accounting, Finance, Logistics, or a related field preferred.

** Experience*
* + 1-3 years of experience in logistics, admin, customer service, order management, or a related field preferred

+

Experience with shipping, inventory control, or billing systems is a plus.

+ Proficiency in Microsoft Office applications (Excel, Outlook); experience with database systems preferred

** Knowledge, Skills, and Abilities*
* + Working knowledge of inventory systems and order processing workflows.

+ Familiarity with shipping procedures, including freight coordination and customs documentation (preferred).

+ Basic understanding of mechanical, automotive, or elevator components (preferred).

+ Strong organizational and time management skills with the ability to manage multiple priorities.

+ High attention to detail and accuracy in data entry and documentation.

+ Professional communication skills, both verbal and written.

+ Ability to resolve customer concerns in a calm, constructive, and solution-oriented manner.

+ Ability to work independently and collaboratively in a team environment.

** Work Environment &

Physical Requirements *
* + May require standing, walking, and lifting up to 35 lbs weight, in compliance with safety guidelines.

+ Use of standard office and shipping equipment.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks…