Coach​/Ops Mgr Trainee

Overview

Position Summary... What you'll do... Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback. Tourto Teach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiatives merchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives (for example store of the community and community outreach programs), ensuring customer needs, complaints, and issues are resolved, developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, budgeting forecasting, controlling expenses, ensuring merchandise presentation, inventory flow, seasonal transitions, and operational processes, and developing action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring training and mentoring, assigning duties, setting clear expectations, providing associate recognition, and recruiting and developing qualified associates to meet staffing needs and growth potential.

Supports company values through inclusivity and ethical standards and promotes a belonging mindset in the workplace.

• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs.
• Identifies and communicates goals and objectives, builds accountability, measures progress in achieving results, identifies improvement opportunities, demonstrates adaptability and promotes continuous learning.
• Provides supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
• Ensures compliance with company policies and procedures and supports company mission, values, and ethics by implementing related action plans and Open Door Policy.
• Respects the individual, builds high-performing teams, embraces differences, and creates opportunities for all associates to thrive.
• Attracts and retains talent, empowers and develops talent, and recognizes contributions and accomplishments.
• Demonstrates integrity and aligns with Walmart values, supporting initiatives toward becoming a regenerative company and giving back to communities.
• Acts with integrity, humility, self-awareness, honesty, fairness, and transparency in daily work.
• Delivers customer-focused results by applying EDLP and EDLC business models and considering customer needs in planning.
• Drives continuous improvement and adapts to new technologies and change while promoting learning from mistakes.

• Minimum Qualifications
  • 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
  • For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training may be required.
  • For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
  • Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
• Preferred Qualifications
  • Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and…