Quality Assurance Manager

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Assurance Manager page is loaded## Quality Assurance Manager Apply remote type:
On-site locations:
Florence, South Carolina time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
July 18, 2026 (9 days left to apply) job requisition :
R1051402#
** Summary
* * Oversees the conducting of operational audits, which provide verification of operating procedures and the development of quality control processes. Ensures compliance with all company directives and requirements.#
** Description
* **
* Location:

** This role is full time M-F 8am-5pm at our Florence, SC location
** Government Clearance**:
This position requires the ability to obtain a security clearance, which requires applicants to be a U.S. Citizen.
** SCA Benefit Requirements**:
Blue Cross Blue Shield of South Carolina and its subsidiary companies have contracts with the federal government subject to the Service Contract Act (SCA). Under the McNamara-O'Hara Service Contract Act (SCA), employees cannot opt out of health benefits. Employees will receive supplemental pay until they are enrolled in health benefits 28 days after the hire date.
*
* What You Will Do:

*** Manages staff responsible for quality control activities, which provide accurate and timely data in assessing operations performance
* Initiates and provides direction and quality focus in working directly with operational management in other functional departments to support quality improvement initiatives, training, developing auditing protocols/criteria and facilitating corrective and preventive action plans
* Prepares reports and analysis of quality data and impact on organization
* Assists with special review or focus auditing as requested by management
* Monitors reports, quality processes, resources and improvement plans, so that maximum efficiency, effectiveness and consistency are achieved in all assigned areas/functions and that customer requirements and critical processes are met and/or exceeded
* Interviews, hires and maintains adequate staff to respond to all business requirements
* Manages staff performance to ensure productivity, quality and timeliness standards are met
* Provides management oversight and assistance to staff with questions or problems
* Manages employee/human resource issues and handles disciplinary action quickly and professionally
* Provides input, influence and partnership with training areas in developing training initiatives with regards to on-going quality performance data and error trends
* Initiates and supports process improvement initiatives
* Prepares and monitors departmental budget
* Manages and reviews project management activities that include the development of project schedules, cost estimates, resource allocations, specifications and project reporting
* Assists in development of quality assurance plans for new business contracts and proposals
* Creates and delivers highly effective quality assurance presentations for peers, management, partners and other audiences.
** To Qualify for This Position, You Will Need:
*** Required

Education:

Bachelor's degree-in Business, Healthcare, or other job related field
* Required work experience:
Five years of related operations or auditing experience, (including either one year as a team lead or supervisor over related operations, quality management, assurance, or auditing functions OR one year of equivalent military experience in grade E4 or above)
* PGBA experience
* Excellent leadership skills
* Strong communication, negotiation, analytical, decision making, organizational and time management skills
* Excellent customer service and presentation skills
* Strong business math skills with the ability to use complex mathematical or statistical concepts and calculations
* Knowledge of related operations processing support systems
* Ability to audit and prepare audit reports
* Microsoft Office skills
** What We Can Do for You:
*** 401(k) retirement savings plan with company match
* Subsidized health plans and free vision coverage
* Life insurance
* Paid annual leave – the longer you work here, the more you earn
* Nine paid holidays
* On-site cafeterias and fitness centers in major locations
* Wellness programs and healthy lifestyle premium discount
* Tuition assistance
* Service recognition
* Incentive Plan
* Merit Plan
* Continuing education funds for additional certifications and certification renewal
** What to Expect Next:
** After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume…